1 reviews | Active since Feb 2017
Disappointed
They called me and told me that when I joined I will get 1 free claim for exterior and 1 free claim for interior. It's been months now since I joined and someone scratched my car at the parking so I want to use my free claims and also put in a claim but I am now being told I never had a free claim which they promised when I joined. I was told to hold to speak to someone from The Unlimited and I did just that but it took more than 15 min holding so I hung up as I had other things to do, I followed up with emails highlighting that no one was able to assist but no feedback.
I am kinda disappointed as at first they came to me and I didn't go to them but now they seem not to want to keep their agreement as they told me.
I even asked regarding interior claims as I have some damaged items I want to replace but the lady who called me seemed not to advise on those but more focused on the amount.
Thank you so much for bringing this matter to our attention. We’re troubled as you had to hold on the line for 15 minutes and that nobody responded to your emails. Our aim as a business is to always offer world-class customer service, we sincerely apologise for disappointing you and for the manner in which your claim has been handled. We’d like the opportunity to get to the core of this matter and find out where things started to go down south. We’ll get one of our team members to give you a call on Monday to assist you with feedback on your claim.
Thank you so much for bringing this matter to our attention. We’re troubled as you had to hold on the line for 15 minutes and that nobody responded to your emails. Our aim as a business is to always offer world-class customer service, we sincerely apologise for disappointing you and for the manner in which your claim has been handled. We’d like the opportunity to get to the core of this matter and find out where things started to go down south. We’ll get one of our team members to give you a call on Monday to assist you with feedback on your claim.
Thank you so much for taking our call this morning and giving us the opportunity to assist you. Your claim has been authorised. If there’s anything else you may need, please feel free to get in touch with us again.
Thank you so much for taking our call this morning and giving us the opportunity to assist you. Your claim has been authorised. If there’s anything else you may need, please feel free to get in touch with us again.