DB
Desiree B
1 reviews | Active since Jun 2024
13 Apr 2025, 19:10
DESPICABLE CLIENT SERVICES
THEUNLIMIT/ED APM745691
IT HAS BEEN ALMOST 5 YEARS AND MY MONEY HAS STILL NOT BE REFUNDED SINCE MY MOTHER WAS NOT REALLY COVERED AS PER YOUR OFFICES
I NEED A RESPONDE THI IS PATHETIC AND ***********
Desiree Brown ***
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
13 Apr 2025, 19:35Hi Desiree,
We apologize for any inconvenience this may have caused. After reviewing your account, we found that your policy was terminated on March 19, 2022, due to multiple failed payment attempts. Please note that there is no refund upon cancellation, as our policies do not have a surrender value. Our policies operate on a month-to-month basis, so you are covered only for the months you have paid for.
We apologize for any inconvenience this may have caused. After reviewing your account, we found that your policy was terminated on March 19, 2022, due to multiple failed payment attempts. Please note that there is no refund upon cancellation, as our policies do not have a surrender value. Our policies operate on a month-to-month basis, so you are covered only for the months you have paid for.
Best regards,
The Unlimited's reply13 Apr 2025, 19:35
Official
Hi Desiree,
We apologize for any inconvenience this may have caused. After reviewing your account, we found that your policy was terminated on March 19, 2022, due to multiple failed payment attempts. Please note that there is no refund upon cancellation, as our policies do not have a surrender value. Our policies operate on a month-to-month basis, so you are covered only for the months you have paid for.
We apologize for any inconvenience this may have caused. After reviewing your account, we found that your policy was terminated on March 19, 2022, due to multiple failed payment attempts. Please note that there is no refund upon cancellation, as our policies do not have a surrender value. Our policies operate on a month-to-month basis, so you are covered only for the months you have paid for.
Best regards,
DB
Desiree B's updateReviewer Update
26 Apr 2025, 15:02As there was a misunderstanding at the get go from the policy 2020/2021 as per you my mother was not of acceptable age being bon ***0 - and yet policy was accepted - I believe premiums were not to be deducted but yet was - this has nothing to do with surrender value as I did not mention such. A refund should be given to the premiums that was deducted from the Absa account I had at the time.
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***)
DB
Desiree B's update26 Apr 2025, 15:02
Reviewer Update
As there was a misunderstanding at the get go from the policy 2020/2021 as per you my mother was not of acceptable age being bon ***0 - and yet policy was accepted - I believe premiums were not to be deducted but yet was - this has nothing to do with surrender value as I did not mention such. A refund should be given to the premiums that was deducted from the Absa account I had at the time.
***)
***)
The Unlimited's replyOfficial
26 Apr 2025, 15:33Hi Desiree,
It's important to remember that you were the policyholder and all the information we had was under your name as the account payer, not your mother's.
It's important to remember that you were the policyholder and all the information we had was under your name as the account payer, not your mother's.
Best regards,
The Unlimited's reply26 Apr 2025, 15:33
Official
Hi Desiree,
It's important to remember that you were the policyholder and all the information we had was under your name as the account payer, not your mother's.
It's important to remember that you were the policyholder and all the information we had was under your name as the account payer, not your mother's.
Best regards,
DB
Desiree B's updateReviewer Update
26 Apr 2025, 19:55but I remember well one of the persons covered on the plan was my mother so you tell me that whole premium could not have been for me and my son only.
DB
Desiree B's update26 Apr 2025, 19:55
Reviewer Update
but I remember well one of the persons covered on the plan was my mother so you tell me that whole premium could not have been for me and my son only.
The Unlimited's replyOfficial
26 Apr 2025, 19:59Hi Desiree,
We'll revert back to you tomorrow morning regarding your query, have a lovely evening.
We'll revert back to you tomorrow morning regarding your query, have a lovely evening.
Best regards,
The Unlimited's reply26 Apr 2025, 19:59
Official
Hi Desiree,
We'll revert back to you tomorrow morning regarding your query, have a lovely evening.
We'll revert back to you tomorrow morning regarding your query, have a lovely evening.
Best regards,
DB
Desiree B's updateReviewer Update
26 Apr 2025, 20:09 but I remember well one of the persons covered on the plan was my mother so you tell me that whole premium could not have been for me and my son only.
Because I also send communication that same year of 2021 to refund those premiums - REFER TO ALL COMMUNICATION
Because I also send communication that same year of 2021 to refund those premiums - REFER TO ALL COMMUNICATION
DB
Desiree B's update26 Apr 2025, 20:09
Reviewer Update
but I remember well one of the persons covered on the plan was my mother so you tell me that whole premium could not have been for me and my son only.
Because I also send communication that same year of 2021 to refund those premiums - REFER TO ALL COMMUNICATION
Because I also send communication that same year of 2021 to refund those premiums - REFER TO ALL COMMUNICATION