DEPLORABLE SERVICE THE UNLIMITED (AUTO ELITE)

I am apoplectic with the poor service received by the unlimited with regards to their Auto Elite Policy. i called in on the 26/02/2020 at around 13.130 and spoke to TANYA VORSTER. with call REF: AE***. i explained that my accoun was no longer debited and asked if my policy was active, only to my horror i found that it was not. i kindly asked her to escalate this matter and have a customer service manager contact me to clear up the confusion. initially she agreed and when i asked about the money i have been paid and questioned as to why this will be forfeited - this is when she began to eloquently cite the terms and conditions (Satirical Statement). My question was not far fetched - i have paid for a period of almost 2 years, and have not claimed nor abused this policy. i did attempt a claim on two occasions but had absolutely no joy. i brought this to the attention of TANYA who immediately responded with a defensive reply, and i must admit that this response was derogatory and i did take offence. she stated that " when she does escalate this matter that she will take into consideration all that i have done contrary to her understanding, the i responded that she ought to take into consideration my complaint and assist, Then we have the most egregious answer from Tanya Voster - she said that - that while customers may be right they (The Unlimited) protects their Service Providers. I am still confused as to why she mentioned the Service Provider.

My Final Response : take note that with out "paying" clients like myself there will be no need for Service providers. That they should start protecting their clients.

Judging by this unfortunate experience - I can conclude that The Unlimited is not driven toward Customer Satisfaction.