1 reviews | Active since Feb 2021
Dent Policy Claim drama
I have submitted a claim almost a month now for a car dent. The service I have received so far is shocking to say the least! Nobody updates me on anything and when i call, it’s either I hold for over 10 minutes and then the line is dropped. When i finally get hold of someone, I am told I will be given feedback before end of the day and it doesn’t happen. When i call again, the same lies are repeated. This is my first claim experience with The Unlimited and I cant wait to end everything with them. My mistake was to join without coming here to read about other people experiences with The Unlimited. Every one seems to be complaining about their services but they are doing nothing to improve it. I am beginning to have doubts if they are a real insurance company to be honest, they come across as amateur ******. If I do not get feedback tomorrow on my claim, we are done and I want my money back because to me it seems this was never an insurance company in the first place!
As a valued member of The Unlimited family, you shouldn't have to resort to writing a review in order to be assisted with your claim. We really slipped up on our end and we sincerely apologise to you. Please know that we take the feedback we're provided with by our customers seriously and we use it to evolve and continously improve our products and services. As per our telephonic conversation with you this morning, your claim has been authorised and you may proceed with repairing your bumper. We hope that this will change your idea of us and that you'll continue being a member of our family for years to come.
As a valued member of The Unlimited family, you shouldn't have to resort to writing a review in order to be assisted with your claim. We really slipped up on our end and we sincerely apologise to you. Please know that we take the feedback we're provided with by our customers seriously and we use it to evolve and continously improve our products and services. As per our telephonic conversation with you this morning, your claim has been authorised and you may proceed with repairing your bumper. We hope that this will change your idea of us and that you'll continue being a member of our family for years to come.