1 reviews | Active since Aug 2023
DELAY TO PAY FUNERAL CLAIM
I have funeral policy with The Unlimited since 2017 and i have been paying premium R252.90 and i have never missed payment. On the 21st Dec 2020 i logged a claim that one of my beneficiaries has passed on and sent all documents they requested from me. Up until today The Unlimited has not paid what is due to me. I struggled to bury my sister since this was the only funeral policy I had, I had to go and take loan to give my sister a decent sent off. It is so sad and I'm truly broken how The unlimited treated me. They are always promising to get back to me and they never do. Can hello peter help me to get what is due to me OR The Unlimited give me back all my premiums. If the matter its not resolved within 24 hours . I will take it to the ombudsman.
We're sorry to hear about your sister's passing. We know that losing a loved one is very difficult and we'd like you to know that we would never intentionally set out to cause you more pain during this time. Kindly note that we'll urgently look into your claim and give you a call first thing tomorrow morning to assist you.
We're sorry to hear about your sister's passing. We know that losing a loved one is very difficult and we'd like you to know that we would never intentionally set out to cause you more pain during this time. Kindly note that we'll urgently look into your claim and give you a call first thing tomorrow morning to assist you.
Thank you so much for taking our call this morning. Please know that we absolutely understand the frustrations you shared with us over the phone and we'd like to sincerely apologise for getting you to this point. As we informed you, we are doing our best to get in touch with your late sister's doctor so that we can confirm her medical information and complete the assessment of your claim. We'll be in touch with you in 24-48 hours to give you an update on this matter.
Thank you so much for taking our call this morning. Please know that we absolutely understand the frustrations you shared with us over the phone and we'd like to sincerely apologise for getting you to this point. As we informed you, we are doing our best to get in touch with your late sister's doctor so that we can confirm her medical information and complete the assessment of your claim. We'll be in touch with you in 24-48 hours to give you an update on this matter.