ZW
Zirkia W
1 reviews | Active since Mar 2020
25 Jun 2022, 17:23
Deductions after cancelations after 3 years!
After canceling policy about 3 years ago they constantly put in a debit order again even after canceling time upon time. It costs more to reverse the transaction constantly! When a person cancels are you not suppose to close the account and destroy the personal details as per POPI?
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Replies (2)
The Unlimited's replyOfficial
25 Jun 2022, 17:47Hi Zirkia,
Thank you for bringing your concerns to our attention. We’re business that’s big on respecting our customers requests. Please accept our humble apology for any inconvenience we might have caused you thus far. We’ll certainly not rest until this matter has been investigated. One of our team members will give you a call first thing Monday morning to look into the issue at hand.
Thank you for bringing your concerns to our attention. We’re business that’s big on respecting our customers requests. Please accept our humble apology for any inconvenience we might have caused you thus far. We’ll certainly not rest until this matter has been investigated. One of our team members will give you a call first thing Monday morning to look into the issue at hand.
The Unlimited's reply25 Jun 2022, 17:47
Official
Hi Zirkia,
Thank you for bringing your concerns to our attention. We’re business that’s big on respecting our customers requests. Please accept our humble apology for any inconvenience we might have caused you thus far. We’ll certainly not rest until this matter has been investigated. One of our team members will give you a call first thing Monday morning to look into the issue at hand.
Thank you for bringing your concerns to our attention. We’re business that’s big on respecting our customers requests. Please accept our humble apology for any inconvenience we might have caused you thus far. We’ll certainly not rest until this matter has been investigated. One of our team members will give you a call first thing Monday morning to look into the issue at hand.
The Unlimited's replyOfficial
27 Jun 2022, 09:34Good morning Zirkia,
We trust that you're well. We've been trying to contact you this morning and unfortunately, we can't seem to reach you. Please let us know when will be a convenient time for us to give you a call so that we're able to assist you.
We trust that you're well. We've been trying to contact you this morning and unfortunately, we can't seem to reach you. Please let us know when will be a convenient time for us to give you a call so that we're able to assist you.
The Unlimited's reply27 Jun 2022, 09:34
Official
Good morning Zirkia,
We trust that you're well. We've been trying to contact you this morning and unfortunately, we can't seem to reach you. Please let us know when will be a convenient time for us to give you a call so that we're able to assist you.
We trust that you're well. We've been trying to contact you this morning and unfortunately, we can't seem to reach you. Please let us know when will be a convenient time for us to give you a call so that we're able to assist you.