NJ
Natalie J
1 reviews | Active since Jul 2018
21 Jul 2021, 12:06
Deducting unauthorised premiums
A consultant came to see me at my workplace to explain a product - i gave him my details but asked for someone to call me and discuss the necessary. Then suddenly there was a premium deduction. Not even the amount that the guy came to market. But even more. I sent 3 request for them to pay my money back and still nothing! I even disputed and stopped the first premium on my banking app and yet they did it again. I want my money back!!
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The Unlimited's replyOfficial
21 Jul 2021, 13:57Hi Natalie,
Thank you so much for raising this matter with us. We’d like to sincerely apologise for debiting your account without your consent. We understand that it can be quite alarming to be debited an amount that wasn't even shared with you. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide us with a convenient time to call you. Your refund has been processed for the month of June and the funds will reflect in your account in the next 24-48 working hours. We truly appreciate you for bringing this matter to our attention, as this will help us to improve our services.
Thank you so much for raising this matter with us. We’d like to sincerely apologise for debiting your account without your consent. We understand that it can be quite alarming to be debited an amount that wasn't even shared with you. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide us with a convenient time to call you. Your refund has been processed for the month of June and the funds will reflect in your account in the next 24-48 working hours. We truly appreciate you for bringing this matter to our attention, as this will help us to improve our services.
The Unlimited's reply21 Jul 2021, 13:57
Official
Hi Natalie,
Thank you so much for raising this matter with us. We’d like to sincerely apologise for debiting your account without your consent. We understand that it can be quite alarming to be debited an amount that wasn't even shared with you. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide us with a convenient time to call you. Your refund has been processed for the month of June and the funds will reflect in your account in the next 24-48 working hours. We truly appreciate you for bringing this matter to our attention, as this will help us to improve our services.
Thank you so much for raising this matter with us. We’d like to sincerely apologise for debiting your account without your consent. We understand that it can be quite alarming to be debited an amount that wasn't even shared with you. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide us with a convenient time to call you. Your refund has been processed for the month of June and the funds will reflect in your account in the next 24-48 working hours. We truly appreciate you for bringing this matter to our attention, as this will help us to improve our services.