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Anele D
1 reviews | Active since Mar 2022
25 Mar 2022, 05:05
Debits on cancelled policy
I cancelled my policy in November 2021 but since then my account still being debited. Every month it must be a process of sending bank statements and speaking to managers in order to get my refund, this is time consuming and unacceptable. I get no solid response as to why they keep debiting my account but empty promises that they will resolve the matter, unfortunately for me it's the same issue monthly.
It's very unacceptable and unprofessional that I am sitting on my 5th month after cancelation with the same problem.
This is very upsetting! Stop debiting my account!
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The Unlimited's replyOfficial
25 Mar 2022, 11:14Hi Anele,
Thank you for bringing this to our attention. The truth is we’ve picked up a system issue on our side which led to your account being debited after you cancelled your policy with us. From the bottom of our hearts we’d like to extend our most sincere apology as we understand that this error has caused you a lot of frustration. Our administration department has received your bank statement and your refund was processed today. Payment will reflect in your account within 24-48 working hours.
Thank you for bringing this to our attention. The truth is we’ve picked up a system issue on our side which led to your account being debited after you cancelled your policy with us. From the bottom of our hearts we’d like to extend our most sincere apology as we understand that this error has caused you a lot of frustration. Our administration department has received your bank statement and your refund was processed today. Payment will reflect in your account within 24-48 working hours.
The Unlimited's reply25 Mar 2022, 11:14
Official
Hi Anele,
Thank you for bringing this to our attention. The truth is we’ve picked up a system issue on our side which led to your account being debited after you cancelled your policy with us. From the bottom of our hearts we’d like to extend our most sincere apology as we understand that this error has caused you a lot of frustration. Our administration department has received your bank statement and your refund was processed today. Payment will reflect in your account within 24-48 working hours.
Thank you for bringing this to our attention. The truth is we’ve picked up a system issue on our side which led to your account being debited after you cancelled your policy with us. From the bottom of our hearts we’d like to extend our most sincere apology as we understand that this error has caused you a lot of frustration. Our administration department has received your bank statement and your refund was processed today. Payment will reflect in your account within 24-48 working hours.