DS
Dumisile S
1 reviews | Active since Apr 2022
17 May 2022, 22:38
Debiting for a cancelled Policy
I am very disappointed by this company they tried to debit from my account twice, unfortunately I had insufficient fund, again the following they did the very same thing. I then called to cancel the policy and explained my reasons. third month did the same thing, accumulating unnecessary charges for the returned transactions. Another things when marketing for their business to the new clients, they promising to assist you in any kind of a damage on the body of you vehicle, even the pre-existing scratch or dents no matter how much its cost. "(*****). please refrain from debiting from my account as I have been closed the policy long time ago.
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The Unlimited's replyOfficial
18 May 2022, 09:49Hi Dumisile,
Thank you for connecting with us. The last thing we ever wish to hear is that a member of our family is disappointed in our services. We’re deeply sorry if we may have let you down as this is not the lasting impression we want you to have. Please note that we don’t false advertise, the terms and conditions of your scratch and dent cover were shared with you via SMS when you joined our family. Kindly remember that you had a chat with our consultant on the 19/04/2022 and you opted to keep your benefits active, hence we’ve processed your debit as normal. As of this morning, your policy has been cancelled and no further debit orders should go off your account
Thank you for connecting with us. The last thing we ever wish to hear is that a member of our family is disappointed in our services. We’re deeply sorry if we may have let you down as this is not the lasting impression we want you to have. Please note that we don’t false advertise, the terms and conditions of your scratch and dent cover were shared with you via SMS when you joined our family. Kindly remember that you had a chat with our consultant on the 19/04/2022 and you opted to keep your benefits active, hence we’ve processed your debit as normal. As of this morning, your policy has been cancelled and no further debit orders should go off your account
The Unlimited's reply18 May 2022, 09:49
Official
Hi Dumisile,
Thank you for connecting with us. The last thing we ever wish to hear is that a member of our family is disappointed in our services. We’re deeply sorry if we may have let you down as this is not the lasting impression we want you to have. Please note that we don’t false advertise, the terms and conditions of your scratch and dent cover were shared with you via SMS when you joined our family. Kindly remember that you had a chat with our consultant on the 19/04/2022 and you opted to keep your benefits active, hence we’ve processed your debit as normal. As of this morning, your policy has been cancelled and no further debit orders should go off your account
Thank you for connecting with us. The last thing we ever wish to hear is that a member of our family is disappointed in our services. We’re deeply sorry if we may have let you down as this is not the lasting impression we want you to have. Please note that we don’t false advertise, the terms and conditions of your scratch and dent cover were shared with you via SMS when you joined our family. Kindly remember that you had a chat with our consultant on the 19/04/2022 and you opted to keep your benefits active, hence we’ve processed your debit as normal. As of this morning, your policy has been cancelled and no further debit orders should go off your account