MR
Michell R
1 reviews | Active since Apr 2020
10 Aug 2022, 21:02
Debiting 3 months in a row even after canceling the policy
I have canceled my policy in June with them they even promised to stop my account yet for 2 months in a row they still debiting from my pay slip. I called in several times and eventually got refunded only to find that when I look at my August pay slip they deducting yet again. This company's service makes me sick not to mention the amount of airtime I used trying to fix this matter. I was even told that the matter will be dealt with and I will be called back and to date I still have not received a call and still losing my money what kind of bad service is this I would never recommend their service
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Replies (1)The Unlimited's replyOfficial
11 Aug 2022, 13:39Hey Michell,
Thank you for taking the time to connect with us. It’s incredibly unfair to continue paying for benefits which you cancelled months ago. We’re genuinely sorry for the frustration we’ve caused you here. We don’t always get it right, but we’re doing our utmost best to correct our mistake and you’ll be the first to know when we’ve rectified this error. In the meantime, please may you email us a copy of your August payslip so that we can assist you with a refund.
The Unlimited's reply11 Aug 2022, 13:39
Official
Hey Michell,
Thank you for taking the time to connect with us. It’s incredibly unfair to continue paying for benefits which you cancelled months ago. We’re genuinely sorry for the frustration we’ve caused you here. We don’t always get it right, but we’re doing our utmost best to correct our mistake and you’ll be the first to know when we’ve rectified this error. In the meantime, please may you email us a copy of your August payslip so that we can assist you with a refund.
