Debited 4 times without authorization

I had 4 unauthorised debits of - R49.50 on the 26/11/2015<br> <br> When I called I spent 25 mins on the phone.<br> And then was told to obtain a bank statement which I forwarded to you'll on the 01/12/2015 after I ended my call.<br> <br> I have given you'll enough allowance to give me feedback as today is the 07/12/2015. You'll have my bank statement as per request. I want for my monies together with the compensation of my time and call for 25 minutes due to your companies irregularities. I had to suffer this lost of my money n track it.<br> <br> I want feedback within 24 hours.