AK
Alex K
1 reviews | Active since Apr 2011
21 Jul 2021, 21:21
Debit without consent
Firstly the activated a policy for me WITHOUT my consent I even asked then to go and listed to both recordings. They confirmed it was cancelled and today I get an sms saying remember your debit order will go off on the 23rd.
HOW do I have a debit order with NO POLICY.
I asked them to remove my details from their system after they had confirmed my "policy" was cancelled. Guess what they called me again to try and sell me nonsense.
Please DO call me now and confirm in writing NO debit order will be debited and then remove my details.
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The Unlimited's replyOfficial
22 Jul 2021, 13:28Hi Alex,
Thank you so much for taking our call today and for allowing us the opportunity to assist you. We'd like to sincerely apologise for the inconvenience that we've caused. Please rest assured that your policy was cancelled and should your account be debited, you'll be refunded as no debits are meant to be going off after cancellation. Kindly note that we’ll be removing your details from our database within the next 24 to 48 working hours so that you no longer receive any calls from us, and a confirmation will be sent to you as soon as this has been actioned.
Thank you so much for taking our call today and for allowing us the opportunity to assist you. We'd like to sincerely apologise for the inconvenience that we've caused. Please rest assured that your policy was cancelled and should your account be debited, you'll be refunded as no debits are meant to be going off after cancellation. Kindly note that we’ll be removing your details from our database within the next 24 to 48 working hours so that you no longer receive any calls from us, and a confirmation will be sent to you as soon as this has been actioned.
The Unlimited's reply22 Jul 2021, 13:28
Official
Hi Alex,
Thank you so much for taking our call today and for allowing us the opportunity to assist you. We'd like to sincerely apologise for the inconvenience that we've caused. Please rest assured that your policy was cancelled and should your account be debited, you'll be refunded as no debits are meant to be going off after cancellation. Kindly note that we’ll be removing your details from our database within the next 24 to 48 working hours so that you no longer receive any calls from us, and a confirmation will be sent to you as soon as this has been actioned.
Thank you so much for taking our call today and for allowing us the opportunity to assist you. We'd like to sincerely apologise for the inconvenience that we've caused. Please rest assured that your policy was cancelled and should your account be debited, you'll be refunded as no debits are meant to be going off after cancellation. Kindly note that we’ll be removing your details from our database within the next 24 to 48 working hours so that you no longer receive any calls from us, and a confirmation will be sent to you as soon as this has been actioned.