JH
Jonathan H
1 reviews | Active since Oct 2014
28 Nov 2019, 10:09
Debit order with no authority
After sending a email in June 2019 to Wayne Fouche telling his consultant Jacky I DO NOT want the services of The Unlimited and all documentation to be canceled they debited my account 23/11/2019!! 6 months later? With no authority given!! How can they keep getting away with this!!
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Replies (2)
The Unlimited's replyOfficial
28 Nov 2019, 16:01Hi Jonathan,
We’re very concerned to hear about the experience you’ve had with us and we would like to thank you for taking our call today. We’re currently looking into this matter and we will provide you with feedback in 24 to 48 working hours.
The Unlimited's reply28 Nov 2019, 16:01
Official
Hi Jonathan,
We’re very concerned to hear about the experience you’ve had with us and we would like to thank you for taking our call today. We’re currently looking into this matter and we will provide you with feedback in 24 to 48 working hours.
The Unlimited's replyOfficial
29 Nov 2019, 12:31 Hi Jonathan,
Thank you for taking our call today and for giving us the opportunity to make things right. The debit order has been stopped and you will be refunded because your policy wasn’t cancelled at the time you had instructed us to cancel it. We’re really sorry for the experience you've had with us and we really want to thank you for bringing this to our attention, as this helps us to improve our service. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply29 Nov 2019, 12:31
Official
Hi Jonathan,
Thank you for taking our call today and for giving us the opportunity to make things right. The debit order has been stopped and you will be refunded because your policy wasn’t cancelled at the time you had instructed us to cancel it. We’re really sorry for the experience you've had with us and we really want to thank you for bringing this to our attention, as this helps us to improve our service. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.