SM
SmangeleP M
1 reviews | Active since Jun 2021
30 Jun 2021, 21:19
Debit Order Went Through After Cancellation
I'm not impressed with how you guys handle your business. I had requested a cancellation and was told that the policy has been cancelled and no payment apply for me anymore. To my surprise, you guys debited my account again after I cancelled and was told that there won't be any debits from my account anymore. Please help because I don't want to have this problem again and also request a refund.
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The Unlimited's replyOfficial
01 Jul 2021, 10:35Hi Smangelep,
Thank you for using this platform to raise this matter with us. We can confirm that your cover was cancelled on the 03/06/2021. We’d like to inform you that we’re currently experiencing a system error that has led to a few of our customers being debited after they’ve cancelled their membership. We recognise how much of an inconvenience this is and we hope that you can accept our most sincere apologies. Please rest assured that our team is working around the clock to find a solution to this issue. In the meantime, we’ve logged a refund for you and we’ll provide you with feedback regarding your refund in 24-48 working hours.
Thank you for using this platform to raise this matter with us. We can confirm that your cover was cancelled on the 03/06/2021. We’d like to inform you that we’re currently experiencing a system error that has led to a few of our customers being debited after they’ve cancelled their membership. We recognise how much of an inconvenience this is and we hope that you can accept our most sincere apologies. Please rest assured that our team is working around the clock to find a solution to this issue. In the meantime, we’ve logged a refund for you and we’ll provide you with feedback regarding your refund in 24-48 working hours.
The Unlimited's reply01 Jul 2021, 10:35
Official
Hi Smangelep,
Thank you for using this platform to raise this matter with us. We can confirm that your cover was cancelled on the 03/06/2021. We’d like to inform you that we’re currently experiencing a system error that has led to a few of our customers being debited after they’ve cancelled their membership. We recognise how much of an inconvenience this is and we hope that you can accept our most sincere apologies. Please rest assured that our team is working around the clock to find a solution to this issue. In the meantime, we’ve logged a refund for you and we’ll provide you with feedback regarding your refund in 24-48 working hours.
Thank you for using this platform to raise this matter with us. We can confirm that your cover was cancelled on the 03/06/2021. We’d like to inform you that we’re currently experiencing a system error that has led to a few of our customers being debited after they’ve cancelled their membership. We recognise how much of an inconvenience this is and we hope that you can accept our most sincere apologies. Please rest assured that our team is working around the clock to find a solution to this issue. In the meantime, we’ve logged a refund for you and we’ll provide you with feedback regarding your refund in 24-48 working hours.