lG
lusapho G
1 reviews | Active since Feb 2013
02 Jul 2022, 07:57
Debit order taken on a Wrong date
I have a policy with the unlimited and our arrangement is that they debit at the end of the month. In June 2022 they debited on the 24th. I called to complain and the consultant said she will escalate my complaint. It’s July now, nothing has happened and I couldn’t get any written reference number for my complaint.
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The Unlimited's replyOfficial
02 Jul 2022, 10:37Hey Lusapho,
We appreciate you taking the time to write to us. Since we opened our doors in 1994, our family members have been at the heart of everything that we do. We put them first because they’re truly what makes our world go round. With that said, we understand all to well that the struggle is real and how negatively an early debit can affect your finances. We attempted to make things right with you earlier this morning, however, we totally respect that you’ve opted to cancel your benefits. Please rest assured that we’ll use the feedback that you’ve provided to shift our systems and services so that they serve our customers better. We wish you an unbelievable weekend!
We appreciate you taking the time to write to us. Since we opened our doors in 1994, our family members have been at the heart of everything that we do. We put them first because they’re truly what makes our world go round. With that said, we understand all to well that the struggle is real and how negatively an early debit can affect your finances. We attempted to make things right with you earlier this morning, however, we totally respect that you’ve opted to cancel your benefits. Please rest assured that we’ll use the feedback that you’ve provided to shift our systems and services so that they serve our customers better. We wish you an unbelievable weekend!
The Unlimited's reply02 Jul 2022, 10:37
Official
Hey Lusapho,
We appreciate you taking the time to write to us. Since we opened our doors in 1994, our family members have been at the heart of everything that we do. We put them first because they’re truly what makes our world go round. With that said, we understand all to well that the struggle is real and how negatively an early debit can affect your finances. We attempted to make things right with you earlier this morning, however, we totally respect that you’ve opted to cancel your benefits. Please rest assured that we’ll use the feedback that you’ve provided to shift our systems and services so that they serve our customers better. We wish you an unbelievable weekend!
We appreciate you taking the time to write to us. Since we opened our doors in 1994, our family members have been at the heart of everything that we do. We put them first because they’re truly what makes our world go round. With that said, we understand all to well that the struggle is real and how negatively an early debit can affect your finances. We attempted to make things right with you earlier this morning, however, we totally respect that you’ve opted to cancel your benefits. Please rest assured that we’ll use the feedback that you’ve provided to shift our systems and services so that they serve our customers better. We wish you an unbelievable weekend!