SR
Salomien R
1 reviews | Active since Mar 2013
14 Jun 2023, 20:14
******* debit order deductions
On 15 March 2023, I instructed The Unlimted to cancel my memberships. They continued to deduct debit orders on 15 April 2023. I again instructed them to cancel all my memberships. Ref nr CC-***. They keep ignoring my cancelation instructions and keep deducting debit orders *******ly.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
15 Jun 2023, 08:15 Thanks for reaching out to us, Salomien. It's feedback like this that helps us do better. We’re sorry for the frustration caused, we’ll make sure we sort this out for you this morning. Our team will make this right for you, please expect our call.
The Unlimited's reply15 Jun 2023, 08:15
Official
Thanks for reaching out to us, Salomien. It's feedback like this that helps us do better. We’re sorry for the frustration caused, we’ll make sure we sort this out for you this morning. Our team will make this right for you, please expect our call.
The Unlimited's replyOfficial
15 Jun 2023, 10:51Hi Salomien.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you’re available to talk, please pop us a message below and we’ll give you a call.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you’re available to talk, please pop us a message below and we’ll give you a call.
The Unlimited's reply15 Jun 2023, 10:51
Official
Hi Salomien.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you’re available to talk, please pop us a message below and we’ll give you a call.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you’re available to talk, please pop us a message below and we’ll give you a call.
The Unlimited's replyOfficial
15 Jun 2023, 16:36Hi Salomien. Please note that your policy has been cancelled and we’ve requested a refund so that we pay you back all the premiums that went off after you initially requested to cancel. The payment will be processed on Monday and will reflect in your account within 24 – 48 hours. Once again, we’re sorry for the experience you had with us. Thank you for raising this matter with us and we truly appreciate your feedback.
The Unlimited's reply15 Jun 2023, 16:36
Official
Hi Salomien. Please note that your policy has been cancelled and we’ve requested a refund so that we pay you back all the premiums that went off after you initially requested to cancel. The payment will be processed on Monday and will reflect in your account within 24 – 48 hours. Once again, we’re sorry for the experience you had with us. Thank you for raising this matter with us and we truly appreciate your feedback.
SR
Salomien R's updateReviewer Update
17 Jul 2023, 09:52Hi
I see the one debit order is still being deducted: R110 with reference number CR463305. Can you please cancel it?
I did receive confirmation that the other membership (SA135118) was cancelled, thank you.
I see the one debit order is still being deducted: R110 with reference number CR463305. Can you please cancel it?
I did receive confirmation that the other membership (SA135118) was cancelled, thank you.
SR
Salomien R's update17 Jul 2023, 09:52
Reviewer Update
Hi
I see the one debit order is still being deducted: R110 with reference number CR463305. Can you please cancel it?
I did receive confirmation that the other membership (SA135118) was cancelled, thank you.
I see the one debit order is still being deducted: R110 with reference number CR463305. Can you please cancel it?
I did receive confirmation that the other membership (SA135118) was cancelled, thank you.
The Unlimited's replyOfficial
17 Jul 2023, 13:46Hi Salomien.
Thank you for bringing this to our attention. We're sorry for this mishap. We've successfully cancelled your second policy. We've requested a refund for the last premium that went off your account. Payment will be processed tomorrow and funds will reflect in your account in 24 - 48 hours.
Thank you for bringing this to our attention. We're sorry for this mishap. We've successfully cancelled your second policy. We've requested a refund for the last premium that went off your account. Payment will be processed tomorrow and funds will reflect in your account in 24 - 48 hours.
The Unlimited's reply17 Jul 2023, 13:46
Official
Hi Salomien.
Thank you for bringing this to our attention. We're sorry for this mishap. We've successfully cancelled your second policy. We've requested a refund for the last premium that went off your account. Payment will be processed tomorrow and funds will reflect in your account in 24 - 48 hours.
Thank you for bringing this to our attention. We're sorry for this mishap. We've successfully cancelled your second policy. We've requested a refund for the last premium that went off your account. Payment will be processed tomorrow and funds will reflect in your account in 24 - 48 hours.