AD
Adriaan D
1 reviews | Active since Mar 2019
28 May 2021, 09:03
Debit order date
All that I wanted is for the unlimited to change my debit order date. I made various calls and send emails. I talk to an agent via email and she confirms that everything is corrected and that my debit order will go of on the last day of the month. Yesterday the 27/05/2021 the amount was taken again. My concern is how is it possible for other people or company's to know more about my account and any money that comes in than me?
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The Unlimited's replyOfficial
28 May 2021, 11:57Hi Adriaan,
Thank you so much for reaching out to us regarding this matter. We're thoroughly sorry for the inconvenience that we've caused after many attempts of informing us to change your debit date. As discussed over the phone today, we've updated your policy accordingly and we're so happy that we still have you as a part of our unique family. Should you need any assistance in future, please feel free to contact us on ***.
Thank you so much for reaching out to us regarding this matter. We're thoroughly sorry for the inconvenience that we've caused after many attempts of informing us to change your debit date. As discussed over the phone today, we've updated your policy accordingly and we're so happy that we still have you as a part of our unique family. Should you need any assistance in future, please feel free to contact us on ***.
The Unlimited's reply28 May 2021, 11:57
Official
Hi Adriaan,
Thank you so much for reaching out to us regarding this matter. We're thoroughly sorry for the inconvenience that we've caused after many attempts of informing us to change your debit date. As discussed over the phone today, we've updated your policy accordingly and we're so happy that we still have you as a part of our unique family. Should you need any assistance in future, please feel free to contact us on ***.
Thank you so much for reaching out to us regarding this matter. We're thoroughly sorry for the inconvenience that we've caused after many attempts of informing us to change your debit date. As discussed over the phone today, we've updated your policy accordingly and we're so happy that we still have you as a part of our unique family. Should you need any assistance in future, please feel free to contact us on ***.