Debit Order : Breach of Contract

Good day <br> <br> To my surprise I received a debit order notification from The Unlimited on Friday Morning 11-12-2015. I was in total shock as my arrangement with the unlimited was to debit my account monthly on the 1st business day of the month. I called their Call centre this morning to request my urgent refund as this was in total breach of our agreement . I was assisted by an arrogant young man with some Indian name who even upsetted me even more. He fully refuse to refund my money back into my account. s per him, all customers received and sms notifying them about an earlier deduction. An sms does not means I agree to this ****** insanity. They were suppose to contact me telephonically to confirm if I indeed agree to this earlier debit order . This was my travelling money to get to work and now I am stuck with a problem thanks to your poor communication. How can you debit my account without my permission? Do you know this is a ******** offence? And who gives your consultant the permissions to refuse to give back my hard earn money ? I want my money back or else in taking you to the media and call on legal help. He was willing to assist me to close/cancel my policy but not refund