DS
Darren S

1 reviews | Active since Jun 2017

22 Feb 2019, 10:22

Debit Order

Hey what the hell is you guys problem, I asked to be debited on the 27th of each month., but every month you want to debit me before i even get paid, you must now pay all debit order rejection fees. Do you not know what you are doing?.

Do you want me to go to the bank reverse the debit order? and then cancel my policy? and then make you guys pay me couple rands back?

0
Replies (3)
The Unlimited
The Unlimited's reply22 Feb 2019, 10:44
Official
 Hi  Darren Samuel, 

We’re very troubled to hear that this has been your experience with us. We’ve been trying to contact you and unfortunately, we're still unable to get through. Please could you let us know when it would be convenient for us to give you a call. 

Best regards,

DS
Darren S's update22 Feb 2019, 10:46
Reviewer Update
My cell number is now ***
The Unlimited
The Unlimited's reply22 Feb 2019, 11:09
Official
 Hi Darren Samuel,

Thanks for taking our call and for giving us the opportunity to look into this matter. We must apologise for the experience you have had with us. Your debit date has been fixed. Please email your bank statement, showing the bank charges to ***. Once again, thank you for bringing this to our attention, as this helps us to improve our service. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***. 

Best regards,