MK
Mmabatho K
1 reviews | Active since Aug 2022
24 Aug 2022, 14:18
Death claim of my spouse
I have made a death claim 2 weeks ago and the service I got was bad. I keep on calling them and they keep on giving me the run around I'm sick of it. When I was paying every month all was well, when it's my turn now it's a problem. I not gonna take this lying down.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
24 Aug 2022, 16:42Hi Mmabatho,
Thank you for sharing your experience with us. Please accept our heartfelt condolences over the loss of your loved one. When there’s a death in the family, we understand that you need time to grieve. We’re genuinely sorry that you’ve had to spend this time following up on your claim. As our team member informed you this afternoon, we’re working to finalise your claim and we’ll contact you with an update in 48 hours.
The Unlimited's reply24 Aug 2022, 16:42
Official
Hi Mmabatho,
Thank you for sharing your experience with us. Please accept our heartfelt condolences over the loss of your loved one. When there’s a death in the family, we understand that you need time to grieve. We’re genuinely sorry that you’ve had to spend this time following up on your claim. As our team member informed you this afternoon, we’re working to finalise your claim and we’ll contact you with an update in 48 hours.
MK
Mmabatho K's updateReviewer Update
24 Aug 2022, 16:49Will be waiting thnx.
MK
Mmabatho K's update24 Aug 2022, 16:49
Reviewer Update
Will be waiting thnx.
The Unlimited's replyOfficial
25 Aug 2022, 11:57Hello Mmabatho,
We appreciate your time on the phone earlier today. We trust that you were relieved to learn that your claim has been approved. The payment will be processed today and the funds will take 24-48 hours to reflect in your account. Once again, we’re very sorry for the claiming experience that you had with us.
The Unlimited's reply25 Aug 2022, 11:57
Official
Hello Mmabatho,
We appreciate your time on the phone earlier today. We trust that you were relieved to learn that your claim has been approved. The payment will be processed today and the funds will take 24-48 hours to reflect in your account. Once again, we’re very sorry for the claiming experience that you had with us.