1 reviews | Active since Aug 2021
Death Claim Not Paid after a Whole Month since Claiming
I've been paying The Unlimited for over 3 years for a death benefit, now when I had to claim they sent me documents 2 fill an I did and they confirmed that all documents are correct and that my claim will be assessed and paid in 5-7 working days which was on the 23rd of July, the consultant said I should wait 7 days for the claim to process. 7 days has now passed and its been almost a month now since I called with no response or update, I called them back asking why I haven't received any payout or confirmation one of their consultants hung up on me, I don't understand where all this is coming from, and I think I'm being ****med by this company with bad customer service, I'm not allowed to speak to a superior and they never call or notify me on what's happening, I'm flabbergasted by their service and I seriously plan to cancel my subscription.
Our hearts are heavy reading through your review as we can see how much we've let you down. We'd like to extend our heartfelt sympathy for the passing of your family member. We understand that losing a loved one has never been easy and we're truly sorry that our claims process hasn't made your time of grief any easier. Please may you give us the opportunity to look into your claim and revert back to you. A member from our claims team will be giving you a call today to assist you.
Our hearts are heavy reading through your review as we can see how much we've let you down. We'd like to extend our heartfelt sympathy for the passing of your family member. We understand that losing a loved one has never been easy and we're truly sorry that our claims process hasn't made your time of grief any easier. Please may you give us the opportunity to look into your claim and revert back to you. A member from our claims team will be giving you a call today to assist you.
Thank you for your time on the phone today. We trust that you were relieved to receive the good news that your claim has been approved. It will be paid out today and the funds will reflect in your account in the next 24- 48 working hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
Thank you for your time on the phone today. We trust that you were relieved to receive the good news that your claim has been approved. It will be paid out today and the funds will reflect in your account in the next 24- 48 working hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.