NB
Natasha B
1 reviews | Active since May 2020
05 May 2020, 10:08
DEATH ***-1
Worse service - would never recommend anyone to them. My father-in-law passed away on the 18th of April 2020. All documents and claim was submitted on the 22nd April. We were told that claims will take 4-7 working days. Received a sms on 28 April to say we will get feedback on claim within 24-48 hours. no feedback. I have phoned numerous times to follow up. Was told that this is not a funeral policy and we must be patient. Every time they say we will be contacted but nothing happens.
My mother in law need this money to actually have the funeral.
We need to know when the policy will be paid out.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
05 May 2020, 10:28Hi Natasha,
We're sorry to hear about your father in-law’s passing. We understand it’s not easy to lose a loved one. We're troubled to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you shortly to assist you.
We're sorry to hear about your father in-law’s passing. We understand it’s not easy to lose a loved one. We're troubled to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you shortly to assist you.
The Unlimited's reply05 May 2020, 10:28
Official
Hi Natasha,
We're sorry to hear about your father in-law’s passing. We understand it’s not easy to lose a loved one. We're troubled to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you shortly to assist you.
We're sorry to hear about your father in-law’s passing. We understand it’s not easy to lose a loved one. We're troubled to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you shortly to assist you.
The Unlimited's replyOfficial
05 May 2020, 14:34Hi Natasha,
Thank you for taking our call today and for offering us the opportunity to provide you with the outcome for your claim.
Thank you for taking our call today and for offering us the opportunity to provide you with the outcome for your claim.
The Unlimited's reply05 May 2020, 14:34
Official
Hi Natasha,
Thank you for taking our call today and for offering us the opportunity to provide you with the outcome for your claim.
Thank you for taking our call today and for offering us the opportunity to provide you with the outcome for your claim.
NB
Natasha B's updateReviewer Update
06 May 2020, 08:09The claim will not be paid out. Please can someone from your claims department contact me urgently to discuss this.
NB
Natasha B's update06 May 2020, 08:09
Reviewer Update
The claim will not be paid out. Please can someone from your claims department contact me urgently to discuss this.
The Unlimited's replyOfficial
06 May 2020, 08:39 Hi Natasha,
Thank you for getting back to us. We will contact you shortly to assist you with your claim query.
Thank you for getting back to us. We will contact you shortly to assist you with your claim query.
The Unlimited's reply06 May 2020, 08:39
Official
Hi Natasha,
Thank you for getting back to us. We will contact you shortly to assist you with your claim query.
Thank you for getting back to us. We will contact you shortly to assist you with your claim query.
The Unlimited's replyOfficial
06 May 2020, 11:40 Hi Natasha,
Thank you for taking our call today and for offering us the opportunity to explain the outcome for your claim.
Thank you for taking our call today and for offering us the opportunity to explain the outcome for your claim.
The Unlimited's reply06 May 2020, 11:40
Official
Hi Natasha,
Thank you for taking our call today and for offering us the opportunity to explain the outcome for your claim.
Thank you for taking our call today and for offering us the opportunity to explain the outcome for your claim.