DEATH BENEFIT NOT PAID OUT

We as a family are extremely disappointed by The Unlimited service, My mother took out a funeral cash policy for my uncle who has now sadly passed away 02/04/2021. We really struggled to bury my uncle although he was included in my mothers policy. but with assistance from our neighbors and other family member we managed to bury my uncle. when my mother first took out the policy she was informed that she had to ensure she paid 12 consecutive payment only then my uncle and other members in the policy will be covered. unfortunately my uncle passed on, fortunately he passed on after the waiting period.

we submitted all supporting and requested documents from death certificate indicating natural death, clinic/hospital file etc. now it has been almost two months and no payment was received. we have been in contact with your offices but still no response or outcome. we really find your services to be of a really poor level