LM
Lizzette M

1 reviews | Active since Sept 2020

31 Aug 2021, 14:36

**************** by the unlimited

I would like to get help with the unlimited dents and scratches insurance.i have been paying my monthly premiums without failing for 5 years and in march this year was involved in an accident then i called to cancell my cover with them but yhe person i spoke to said theres no need as i will continue paying and cover any car under that insurance.to my suprise when i have to claim feom them they send me from pillar to post,it has been a month now that i dont get help from the. Today someone called me to say i do not have any car covered with them so the question is what have i been paying for since reporting my accident to them and got no clear information from these people plus their app is not working at all.I would like to get all my premiums back from them as they have not been honest with me and kept deducting my money although they had no car insured with them as they say.I am totally disappointed in the unlimited and want nothing to do with them at all.please help

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Replies (2)
The Unlimited
The Unlimited's reply31 Aug 2021, 18:12
Official
 Hi Lizette,



We’re devastated to hear that you’ve recently been through such a traumatic ordeal. An accident is always an unpleasant experience, but remember that this trial will pass and may God bless you as you go through it. You’re in our prayers and we love you. As your family, we should’ve made every effort to assist you with your claim and we’re truly sorry for letting you down. We’d really like to make amends with you. Kindly note that our office hours end at 5:00PM on weekdays. We’ll reach out to you tomorrow morning using the contact information that you’ve just sent us via email. 

The Unlimited
The Unlimited's reply01 Sept 2021, 12:35
Official
Hi Lizette,





We hope that you’ve had a great day so far. Kindly note that we’ve been trying to get in touch with you again and unfortunately, we’re unable to get ahold of you. Please may you provide us with a convenient time to contact you between now and 5:00PM.