CL
Chante L
1 reviews | Active since Feb 2019
28 Feb 2019, 05:11
Customer service at The Unlimited doesn't even exist!
This has been the most unsatisfying experience.
My fanacial situation had changed and I requested that the services from The Unlimited be cancelled before my debit date.
After I had sent MULTIPLE emails without one reply R200 was still debited from my account.
The email states that it is "customer care" but not even one response?!?
How do you want me as a "customer" to work with you if you cannot even answere one email.
I will not recommend this company to anyone.
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The Unlimited's replyOfficial
28 Feb 2019, 09:03Hi Chante de Lange, Thanks for taking our call today. As requested, your AcciConnect 200 policy has been cancelled and this confirmation has been SMSed to you. . You will be refunded in the 24 to 48 hours because you were within your 30 day cooling off period. We are sorry to lose you as a member of our family and would like to thank you for trusting in us. If you decide to change your mind about cancelling your policy or wish to take up another one of our products, please call our customer service line on ***.
The Unlimited's reply28 Feb 2019, 09:03
Official
Hi Chante de Lange, Thanks for taking our call today. As requested, your AcciConnect 200 policy has been cancelled and this confirmation has been SMSed to you. . You will be refunded in the 24 to 48 hours because you were within your 30 day cooling off period. We are sorry to lose you as a member of our family and would like to thank you for trusting in us. If you decide to change your mind about cancelling your policy or wish to take up another one of our products, please call our customer service line on ***.