1 reviews | Active since May 2021
customer feedback
so this guy phones me about what they offer and it sounded good, so i said ill think about it ,and get back to them hence i was bussy at work . just before we ended the conversation, he asked what other vehicle is in my yard ,not thinking to why he asked that. so i called the unlimited the next day, and said i dont need this policy hence i already have car insurance, so asked can they please cancel my subscription thanx.
while i am busy talking to an agent the following day ,she said sir i see that there are two cars on the policy, would you like to cancel only one??
i said to her how is this possible? i only gave consent to one of the cars and that i will get back to them with a answer regarding my decision. so i asked her to please take me off the system, i dont need this. end of the month came and boom.... money off my account (the unlimited) i phoned again and told them i cancelled how is this possible.
2 months later still receiving messages of my next bill.
Thank you so much for raising this matter with us. We sincerely apologize for the troublesome experience that you've had. We understand that our team member may have been eager for you to join our family, however, she shouldn't have signed the second car without your approval as that is against our values. We've checked on our system and we see that both the vehicles that were opened under your name have been cancelled. Going forward there won't be any debit orders going off your account. Please note that the premium that we debited after you cancelled your policy bounced back to your account. If it had gone off successfully, we were going to refund your money back because you wouldn't have benefited from the policy since you had already cancelled.
Thank you so much for raising this matter with us. We sincerely apologize for the troublesome experience that you've had. We understand that our team member may have been eager for you to join our family, however, she shouldn't have signed the second car without your approval as that is against our values. We've checked on our system and we see that both the vehicles that were opened under your name have been cancelled. Going forward there won't be any debit orders going off your account. Please note that the premium that we debited after you cancelled your policy bounced back to your account. If it had gone off successfully, we were going to refund your money back because you wouldn't have benefited from the policy since you had already cancelled.