Customer dissatisfaction

I made a claim on the 27 of August 2020 after my cousin passed on at home due to natural causes. till this day I am waiting for feedback from The Unlimited and getting the runarounds. I was told that all requested documents were received,to later be told that there is a missing document. Their call centre agents are not aligned, they all give dive different feedback. As a customer, I spent my own airtime trying to get straight answers end up giving up because it's like talking to brick walls. I was promised the greatest service delivery, only to deliver nothing and they don't even do a follow up, you are there one doing follow ups with your own airtime. I am disappointed in TheUnlimited and would advise people to not take a policy with them.