LD
Lerato D
1 reviews | Active since Oct 2019
08 Sept 2020, 10:22
Customer dissatisfaction
I made a claim in July after my cousin passed on, till this day I am waiting for feedback from The Unlimited.. I was promised that the claims department will get back to me in 48 hours, it's been weeks on end without hearing anything from them.. As a customer, I spent my own airtime trying to get straight answers end up giving up because it's like talking to brick walls.. This people promise the greatest service delivery, only to deliver nothing and they don't even do a follow up, you are there one doing follow up with your own airtime..
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The Unlimited's replyOfficial
08 Sept 2020, 19:06Hi Lerato, we are so sorry to hear that you have had an unpleasant experience with us, more especially during your grieving process. This is not the experience we want you any of our customers to have. Our claims department attempted to contact you and unfortunately, we were unable to reach you.
The Unlimited's reply08 Sept 2020, 19:06
Official
Hi Lerato, we are so sorry to hear that you have had an unpleasant experience with us, more especially during your grieving process. This is not the experience we want you any of our customers to have. Our claims department attempted to contact you and unfortunately, we were unable to reach you.