Customer care not sufficient

I recently had a deeply disappointing experience with The Unlimited. After my phone and SIM card were ******, I reached out for a replacement SIM card or to port my number. Despite their assurances, 48 hours later, I'm still waiting for any real help. This lack of urgency is costing me significant business and money. I cannot recommend their service based on the poor service I've received. If this is the case with sim good luck, logging a claim from this company