SJ
Shironne J
1 reviews | Active since Feb 2014
29 Nov 2022, 08:30
****** The Unlimited
So i have been struggling with this company since July, First they double deducted and i never check my statements but lucky for me that month i checked. the next month the instalment was almost double the actual amount. Ever since since than they have been deducting more that they should. Every month i need to email them and every month they want my bank statements. So i do not know how to fix this because a person is struggling as it is than they feel like just taking any amount from your bank account.
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The Unlimited's replyOfficial
29 Nov 2022, 09:48Hi Shironne,
Thank you for bringing this to our attention. Sometimes we don't get it right and this time was one of those moments. We’re truly sorry for the trouble that you’ve been experiencing. We’ve found that it was a system error and this has been fixed on our end, going forward you’ll be debited the correct amount which is R397. We’ll refund you the difference and this will be processed today, the payment will reflect in your account within 24 – 48 hours. Once again, thank you for brining this matter to our attention as it will help us to improve our services.
Thank you for bringing this to our attention. Sometimes we don't get it right and this time was one of those moments. We’re truly sorry for the trouble that you’ve been experiencing. We’ve found that it was a system error and this has been fixed on our end, going forward you’ll be debited the correct amount which is R397. We’ll refund you the difference and this will be processed today, the payment will reflect in your account within 24 – 48 hours. Once again, thank you for brining this matter to our attention as it will help us to improve our services.
The Unlimited's reply29 Nov 2022, 09:48
Official
Hi Shironne,
Thank you for bringing this to our attention. Sometimes we don't get it right and this time was one of those moments. We’re truly sorry for the trouble that you’ve been experiencing. We’ve found that it was a system error and this has been fixed on our end, going forward you’ll be debited the correct amount which is R397. We’ll refund you the difference and this will be processed today, the payment will reflect in your account within 24 – 48 hours. Once again, thank you for brining this matter to our attention as it will help us to improve our services.
Thank you for bringing this to our attention. Sometimes we don't get it right and this time was one of those moments. We’re truly sorry for the trouble that you’ve been experiencing. We’ve found that it was a system error and this has been fixed on our end, going forward you’ll be debited the correct amount which is R397. We’ll refund you the difference and this will be processed today, the payment will reflect in your account within 24 – 48 hours. Once again, thank you for brining this matter to our attention as it will help us to improve our services.