JM
Joseph M
1 reviews | Active since Sept 2021
08 Sept 2021, 10:05
******/ ********
Now this insurance company is a big time *******, its all fun when they debit your money for monthly premiums but a different story when its time for them to pay out your claim which is supposed to be in "24 hours". These ****** don't pay claims to their clients. If you know what's good for you stay away from The Unlimited, if you have a policy with these ****** I suggest you call them now and cancel that nonsense to avoid what I am going through currently.
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
08 Sept 2021, 10:55 Hi Joseph,
Reading through your review we can see how much we've let you down and we're wholeheartedly sorry for this. Please accept our warmest condolences for the passing of your family member. We understand that after losing a loved one, the last thing you want is a tiresome claims process and we've tried our utmost best to help you throughout. As we mentioned to you yesterday, we need a letter of authority in order to finalise your claim. A member from our claims team will contact you today and assist you efficiently.
Reading through your review we can see how much we've let you down and we're wholeheartedly sorry for this. Please accept our warmest condolences for the passing of your family member. We understand that after losing a loved one, the last thing you want is a tiresome claims process and we've tried our utmost best to help you throughout. As we mentioned to you yesterday, we need a letter of authority in order to finalise your claim. A member from our claims team will contact you today and assist you efficiently.
The Unlimited's reply08 Sept 2021, 10:55
Official
Hi Joseph,
Reading through your review we can see how much we've let you down and we're wholeheartedly sorry for this. Please accept our warmest condolences for the passing of your family member. We understand that after losing a loved one, the last thing you want is a tiresome claims process and we've tried our utmost best to help you throughout. As we mentioned to you yesterday, we need a letter of authority in order to finalise your claim. A member from our claims team will contact you today and assist you efficiently.
Reading through your review we can see how much we've let you down and we're wholeheartedly sorry for this. Please accept our warmest condolences for the passing of your family member. We understand that after losing a loved one, the last thing you want is a tiresome claims process and we've tried our utmost best to help you throughout. As we mentioned to you yesterday, we need a letter of authority in order to finalise your claim. A member from our claims team will contact you today and assist you efficiently.
The Unlimited's replyOfficial
08 Sept 2021, 11:17 Hi Joseph,
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please may you contact us on ***and choose option 5 for further assistance. Alternatively, let us know which time will be convenient for us to give you a call.
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please may you contact us on ***and choose option 5 for further assistance. Alternatively, let us know which time will be convenient for us to give you a call.
The Unlimited's reply08 Sept 2021, 11:17
Official
Hi Joseph,
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please may you contact us on ***and choose option 5 for further assistance. Alternatively, let us know which time will be convenient for us to give you a call.
We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please may you contact us on ***and choose option 5 for further assistance. Alternatively, let us know which time will be convenient for us to give you a call.
JM
Joseph M's updateReviewer Update
08 Sept 2021, 12:36Now tell me which court is going to give me a letter of authority for a simple policy I personally took out and signed for, which judge is going to give me a letter of authority for someone's assets and estates while the deceased's wife is still alive?
JM
Joseph M's update08 Sept 2021, 12:36
Reviewer Update
Now tell me which court is going to give me a letter of authority for a simple policy I personally took out and signed for, which judge is going to give me a letter of authority for someone's assets and estates while the deceased's wife is still alive?
The Unlimited's replyOfficial
08 Sept 2021, 14:43 Hi Joseph,
Thank you so much for getting back to us. As per our records, the policy was under the deceased's details and a letter of authority is mandatory in order for us to conclude this claim. We need clarity on a few things, however, we're still failing to get a hold of you. Please let us know which time will be convenient for us to give you a call again.
Thank you so much for getting back to us. As per our records, the policy was under the deceased's details and a letter of authority is mandatory in order for us to conclude this claim. We need clarity on a few things, however, we're still failing to get a hold of you. Please let us know which time will be convenient for us to give you a call again.
The Unlimited's reply08 Sept 2021, 14:43
Official
Hi Joseph,
Thank you so much for getting back to us. As per our records, the policy was under the deceased's details and a letter of authority is mandatory in order for us to conclude this claim. We need clarity on a few things, however, we're still failing to get a hold of you. Please let us know which time will be convenient for us to give you a call again.
Thank you so much for getting back to us. As per our records, the policy was under the deceased's details and a letter of authority is mandatory in order for us to conclude this claim. We need clarity on a few things, however, we're still failing to get a hold of you. Please let us know which time will be convenient for us to give you a call again.
JM
Joseph M's updateReviewer Update
09 Sept 2021, 11:27You need clarity on what exactly? Because the signature that appears on the contract is mine, the banking details that you guys have are mine (you've got proof of that), the account that paid monthly premiums from 2018 is mine. What other clarity do you guys need? Let me ask this again, which court or judge is going to grant me a letter of authority for someone else's assets and estates while the deceased's wife and children are still alive? And I'm quite sure you guys know how long it takes for that letter to be granted, which is impossible for me to get. These are just your delaying tactics not to pay out the claim. Call me now to get whatever clarity you are looking for.
JM
Joseph M's update09 Sept 2021, 11:27
Reviewer Update
You need clarity on what exactly? Because the signature that appears on the contract is mine, the banking details that you guys have are mine (you've got proof of that), the account that paid monthly premiums from 2018 is mine. What other clarity do you guys need? Let me ask this again, which court or judge is going to grant me a letter of authority for someone else's assets and estates while the deceased's wife and children are still alive? And I'm quite sure you guys know how long it takes for that letter to be granted, which is impossible for me to get. These are just your delaying tactics not to pay out the claim. Call me now to get whatever clarity you are looking for.
The Unlimited's replyOfficial
09 Sept 2021, 17:09Hi Joseph,
Thank you for reverting back to us. We can see that our claims process has made you quite upset, however, we need the letter of authority in order to process the claim. You'll need to speak to the policy holder's wife so that she can help you with obtaining it. We tried to contact you again today and the call was not answered. Please may you contact us on 0861 990 00 for further assistance.
Thank you for reverting back to us. We can see that our claims process has made you quite upset, however, we need the letter of authority in order to process the claim. You'll need to speak to the policy holder's wife so that she can help you with obtaining it. We tried to contact you again today and the call was not answered. Please may you contact us on 0861 990 00 for further assistance.
The Unlimited's reply09 Sept 2021, 17:09
Official
Hi Joseph,
Thank you for reverting back to us. We can see that our claims process has made you quite upset, however, we need the letter of authority in order to process the claim. You'll need to speak to the policy holder's wife so that she can help you with obtaining it. We tried to contact you again today and the call was not answered. Please may you contact us on 0861 990 00 for further assistance.
Thank you for reverting back to us. We can see that our claims process has made you quite upset, however, we need the letter of authority in order to process the claim. You'll need to speak to the policy holder's wife so that she can help you with obtaining it. We tried to contact you again today and the call was not answered. Please may you contact us on 0861 990 00 for further assistance.
JM
Joseph M's updateReviewer Update
28 Mar 2022, 09:59So you guys are giving me the run arounds again even with a simple response to a letter sent out to you by Legal Aid?
JM
Joseph M's update28 Mar 2022, 09:59
Reviewer Update
So you guys are giving me the run arounds again even with a simple response to a letter sent out to you by Legal Aid?