JJ
Jade J
1 reviews | Active since Nov 2018
28 Oct 2021, 15:42
****** - don't even take their call!
Don't do business with this company!!! I just told the consultant not to activate my policy and after he puts the phone down, I get an sms to welcome me to the Unlimited. I call the customer care only to be told that my policy was in fact activated. Absolutely disgusting! If this is how desperate you are for business, maybe try another business line!!! ******.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
28 Oct 2021, 19:51Hi Jade,
Thank you for writing to us about this matter. We understand where you're coming from, especially after discovering that a policy was opened without your consent. It's really disturbing to hear about this and we're really sorry that you had to go through this. With that being said, we'll be investigating this matter. We can assure you that we're not ****** but a legit business. Our system shows that you spoke to one of our consultants and the policy was cancelled. Integrity is essential at The Unlimited and that's why we'll be assessing the call that was made to you when the membership was captured and feedback will be shared with you in 24-48 working hours.
Thank you for writing to us about this matter. We understand where you're coming from, especially after discovering that a policy was opened without your consent. It's really disturbing to hear about this and we're really sorry that you had to go through this. With that being said, we'll be investigating this matter. We can assure you that we're not ****** but a legit business. Our system shows that you spoke to one of our consultants and the policy was cancelled. Integrity is essential at The Unlimited and that's why we'll be assessing the call that was made to you when the membership was captured and feedback will be shared with you in 24-48 working hours.
The Unlimited's reply28 Oct 2021, 19:51
Official
Hi Jade,
Thank you for writing to us about this matter. We understand where you're coming from, especially after discovering that a policy was opened without your consent. It's really disturbing to hear about this and we're really sorry that you had to go through this. With that being said, we'll be investigating this matter. We can assure you that we're not ****** but a legit business. Our system shows that you spoke to one of our consultants and the policy was cancelled. Integrity is essential at The Unlimited and that's why we'll be assessing the call that was made to you when the membership was captured and feedback will be shared with you in 24-48 working hours.
Thank you for writing to us about this matter. We understand where you're coming from, especially after discovering that a policy was opened without your consent. It's really disturbing to hear about this and we're really sorry that you had to go through this. With that being said, we'll be investigating this matter. We can assure you that we're not ****** but a legit business. Our system shows that you spoke to one of our consultants and the policy was cancelled. Integrity is essential at The Unlimited and that's why we'll be assessing the call that was made to you when the membership was captured and feedback will be shared with you in 24-48 working hours.
JJ
Jade J's updateReviewer Update
28 Oct 2021, 21:31So now I get another sms to say that I am activated under a new contract number TU***-2.
JJ
Jade J's update28 Oct 2021, 21:31
Reviewer Update
So now I get another sms to say that I am activated under a new contract number TU***-2.
The Unlimited's replyOfficial
29 Oct 2021, 12:51Hi Jade,
Thank you for getting back to us and bringing this to our attention. Please ignore the SMS you received as your policy was cancelled successfully. Once again, we sincerely apologise for the inconvenience this has put you through.
Thank you for getting back to us and bringing this to our attention. Please ignore the SMS you received as your policy was cancelled successfully. Once again, we sincerely apologise for the inconvenience this has put you through.
The Unlimited's reply29 Oct 2021, 12:51
Official
Hi Jade,
Thank you for getting back to us and bringing this to our attention. Please ignore the SMS you received as your policy was cancelled successfully. Once again, we sincerely apologise for the inconvenience this has put you through.
Thank you for getting back to us and bringing this to our attention. Please ignore the SMS you received as your policy was cancelled successfully. Once again, we sincerely apologise for the inconvenience this has put you through.
The Unlimited's replyOfficial
30 Oct 2021, 19:22Hi Jade,
We’re trust that you’re well. We’ve assessed the call between you and our co-worker and we’re not afraid to say that we’ve got it wrong. We sincerely apologise that a policy was captured without without your consent and we’ll definitely take action with our agent. Once again, we’d like to confirm that your policy was successfully. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We’re trust that you’re well. We’ve assessed the call between you and our co-worker and we’re not afraid to say that we’ve got it wrong. We sincerely apologise that a policy was captured without without your consent and we’ll definitely take action with our agent. Once again, we’d like to confirm that your policy was successfully. If there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply30 Oct 2021, 19:22
Official
Hi Jade,
We’re trust that you’re well. We’ve assessed the call between you and our co-worker and we’re not afraid to say that we’ve got it wrong. We sincerely apologise that a policy was captured without without your consent and we’ll definitely take action with our agent. Once again, we’d like to confirm that your policy was successfully. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We’re trust that you’re well. We’ve assessed the call between you and our co-worker and we’re not afraid to say that we’ve got it wrong. We sincerely apologise that a policy was captured without without your consent and we’ll definitely take action with our agent. Once again, we’d like to confirm that your policy was successfully. If there’s anything else you may need, please don’t hesitate to pop us a message below.