YD
Yanga D
1 reviews | Active since May 2015
29 Oct 2021, 03:13
****** and immoral *******
You are still debiting my account after the policy's been closed for more than a month ago. I want my money back in my account.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
29 Oct 2021, 09:22Hi Yanga,
Thank you for bringing this matter to our attention. We kindly ask that you send your bank statement, showing this transaction to *** so that we can investigate this. On our system there isn't transactional information showing that we've debited your account and we can confirm that your policy was successfully cancelled on the 30/9/2021. As soon as we receive the requested document, we'll then assist you.
The Unlimited's reply29 Oct 2021, 09:22
Official
Hi Yanga,
Thank you for bringing this matter to our attention. We kindly ask that you send your bank statement, showing this transaction to *** so that we can investigate this. On our system there isn't transactional information showing that we've debited your account and we can confirm that your policy was successfully cancelled on the 30/9/2021. As soon as we receive the requested document, we'll then assist you.
YD
Yanga D's updateReviewer Update
29 Oct 2021, 10:39Well you will have to call me as I cannot see your email address. It's censored in asterisks.
YD
Yanga D's update29 Oct 2021, 10:39
Reviewer Update
Well you will have to call me as I cannot see your email address. It's censored in asterisks.
The Unlimited's replyOfficial
29 Oct 2021, 11:19Hi Yanga,
Thank you for sending us your bank statement. We’d like to sincerely apologise for debiting you in error as your policy was cancelled successfully on the 30/9/2021. We’ll be refunding you the R60 plus R3.50 today and the payment should reflect in your account in 24-48 hours. Once again, thank you for raising this issue with us and this will help us to improve our services.
The Unlimited's reply29 Oct 2021, 11:19
Official
Hi Yanga,
Thank you for sending us your bank statement. We’d like to sincerely apologise for debiting you in error as your policy was cancelled successfully on the 30/9/2021. We’ll be refunding you the R60 plus R3.50 today and the payment should reflect in your account in 24-48 hours. Once again, thank you for raising this issue with us and this will help us to improve our services.