JR
Joyce R

1 reviews | Active since Jun 2015

30 Jun 2015, 10:32

Contract cancelled without permission

I phoned in to enquire about the a list of Gynaecologist where I can go to as part of my maternity benefit that The Unlimited said I would get when I fall pregnant. Unfortunately I found out that I do not qualify to the maternity benefit as I fell Pregnant during the waiting period, that was the first time i heard of of the waiting period. I have been with The Unlimited for more than 9 months yet they claim that I do not qualify for the maternity benefit. I was very disappointed and angry when I heard this. I said I'm thinking of cancelling the contract as I was misinformed, they went ahead and cancelled my contract. No one ever phoned me to check if I want to cancel my contract but they were too quick cancel my contract, that shows that The unlimited does not care about retaining the existing clients once they have reaped you off for months they don't care. Business with reputation will not go all out to find a customer and be willing to let it go just like that.

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Replies (1)
The Unlimited
The Unlimited's reply30 Jun 2015, 11:10
Official
Hello rtaj001,

Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us. After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards, Fred