1 reviews | Active since Jun 2023
********* CONSULTANTS
This is regarding a policy i supposedly have when I was given a quotation. The policy number is TU***-1 this after I told the person who called that I'm not interested in it yet and that I'd get back to him when I'm ready this was in December yet I only got emails on the 6th of January why did the consultant only activate it after a month. Of which I called to cancel. But they omitted was that there were 2 policies instead of 1 and they only canceled 1 only found out now when they debited my account that I have two policies which both consultants forgot to mention. I want my R399.00 back. I'm writing this review because my email was taken to update me on my refund yet no email has been received meaning they might communicate after a month again
We apologize for the inconvenience this has caused. Our agents undergo comprehensive training as brand representatives, and we don't condone this behaviour. We see that your cancellation for both policies has been processed. According to our records, there has been no successful debit from your account that would allow us to process a refund. If you have noticed a debit on your end, please send us your full bank statement, indicating the date and details of the transaction, so we can assist you with a refund. Kindly forward your bank statement to *** and include a brief explanation in your email. Thank you.
We apologize for the inconvenience this has caused. Our agents undergo comprehensive training as brand representatives, and we don't condone this behaviour. We see that your cancellation for both policies has been processed. According to our records, there has been no successful debit from your account that would allow us to process a refund. If you have noticed a debit on your end, please send us your full bank statement, indicating the date and details of the transaction, so we can assist you with a refund. Kindly forward your bank statement to *** and include a brief explanation in your email. Thank you.