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Suveshen N
1 reviews | Active since Dec 2019
04 Nov 2025, 13:11
CONSISTENT BAD SERVICE!
This has been a completely new experience for me — you’ve truly taken bad service to a new level.
I recently spoke with a manager who asked me to send my query via email. It took her a week to respond, only to inform me that she had sent it to her own manager for review. Another week later, I am still waiting for feedback.
In the meantime, I continue to be charged for services I cannot use because of your company’s delays, dropped calls, and agents’ limited ability to assist. I’ve been trying to log a claim since September with no success.
Please have someone contact me who truly understands what decent customer service means.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
04 Nov 2025, 13:15Hi Suveshen.
We're truly sorry that your time with us has been unpleasant. Our team is here to help you with this matter. We'll be giving you a call shortly to assist you.
We're truly sorry that your time with us has been unpleasant. Our team is here to help you with this matter. We'll be giving you a call shortly to assist you.
The Unlimited's reply04 Nov 2025, 13:15
Official
Hi Suveshen.
We're truly sorry that your time with us has been unpleasant. Our team is here to help you with this matter. We'll be giving you a call shortly to assist you.
We're truly sorry that your time with us has been unpleasant. Our team is here to help you with this matter. We'll be giving you a call shortly to assist you.
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Suveshen N's updateReviewer Update
04 Nov 2025, 14:39 Please clarify what "shortly" means. The last time I submitted a review, it took two days to get a response. I expect a more prompt and consistent follow-up this time.
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Suveshen N's update04 Nov 2025, 14:39
Reviewer Update
Please clarify what "shortly" means. The last time I submitted a review, it took two days to get a response. I expect a more prompt and consistent follow-up this time.
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Suveshen N's updateReviewer Update
04 Nov 2025, 14:42 I’m asking you to take accountability and resolve this matter properly. I’m tired of being passed from one person to the next without any real progress. As a paying customer, I expect ownership, urgency, and a resolution—not excuses.
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Suveshen N's update04 Nov 2025, 14:42
Reviewer Update
I’m asking you to take accountability and resolve this matter properly. I’m tired of being passed from one person to the next without any real progress. As a paying customer, I expect ownership, urgency, and a resolution—not excuses.