BN
Bathandwa N
1 reviews | Active since Jan 2020
05 Nov 2021, 18:01
Complaint
Signed up 2 months ago for scratch n dent cover , opting for the R150 option. Received welcome email but it said I'm on the R58 option. I've called numerous times and each time the say it's fixed. The 2nd premium went off, still R58, called again, the guy said he'll call me back. I'm sooooo ****ed and ready to cancel.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
05 Nov 2021, 20:14Hi Bathandwa,
As someone that we love and cherish, you shouldn't have to resort to writing a review in order to be assisted with your membership. We’ve let you down and we’re extremely sorry as this is far from the service that we want any of our customers to receive. Kindly note that our office hours end at 5:00PM on weekdays. We’ll give you a call first thing tomorrow morning to ensure that this matter is resolved accordingly.
As someone that we love and cherish, you shouldn't have to resort to writing a review in order to be assisted with your membership. We’ve let you down and we’re extremely sorry as this is far from the service that we want any of our customers to receive. Kindly note that our office hours end at 5:00PM on weekdays. We’ll give you a call first thing tomorrow morning to ensure that this matter is resolved accordingly.
The Unlimited's reply05 Nov 2021, 20:14
Official
Hi Bathandwa,
As someone that we love and cherish, you shouldn't have to resort to writing a review in order to be assisted with your membership. We’ve let you down and we’re extremely sorry as this is far from the service that we want any of our customers to receive. Kindly note that our office hours end at 5:00PM on weekdays. We’ll give you a call first thing tomorrow morning to ensure that this matter is resolved accordingly.
As someone that we love and cherish, you shouldn't have to resort to writing a review in order to be assisted with your membership. We’ve let you down and we’re extremely sorry as this is far from the service that we want any of our customers to receive. Kindly note that our office hours end at 5:00PM on weekdays. We’ll give you a call first thing tomorrow morning to ensure that this matter is resolved accordingly.
The Unlimited's replyOfficial
06 Nov 2021, 11:01Hi Bathandwa,
Thank you for borrowing us a few minutes of your time this morning. We can confirm that we’ve rectified the error and from here onwards, we’ll be collecting R188,00 instead of R58,00. We’re deeply sorry once again for any inconvenience caused and we’re grateful that you’ve decided to continue in your journey with us.
Thank you for borrowing us a few minutes of your time this morning. We can confirm that we’ve rectified the error and from here onwards, we’ll be collecting R188,00 instead of R58,00. We’re deeply sorry once again for any inconvenience caused and we’re grateful that you’ve decided to continue in your journey with us.
The Unlimited's reply06 Nov 2021, 11:01
Official
Hi Bathandwa,
Thank you for borrowing us a few minutes of your time this morning. We can confirm that we’ve rectified the error and from here onwards, we’ll be collecting R188,00 instead of R58,00. We’re deeply sorry once again for any inconvenience caused and we’re grateful that you’ve decided to continue in your journey with us.
Thank you for borrowing us a few minutes of your time this morning. We can confirm that we’ve rectified the error and from here onwards, we’ll be collecting R188,00 instead of R58,00. We’re deeply sorry once again for any inconvenience caused and we’re grateful that you’ve decided to continue in your journey with us.