Complaint

Beginning of September 2019 I joined funeral cover benefit for me and my pirates of which my father was to turn 65 years on the 26 same month. I informed the sales consultant about this and he said " the waiting period would be 6 months since he is not yet 65, then I joined because of that. Then in May 2020 my father passed away and i logged a claim, surprisingly my claim was rejected and I wast told about 12 months waiting period. Its unfortunately that all this was done telephonic no paper work.