NK
Nicholas K
1 reviews | Active since Oct 2020
19 Aug 2021, 15:50
Complaint
On the 19th of August 2021, I received a call from unlimited call center agents, who asked if i received message about my gift as a loyal member of the unlimited and government employee. I said no then he asked to update my details as a policy holder then I gave consent, he even informed me that my spouse particulars were not there. I gave the name and number of my partner, he then asked for my persal no to confirm if I'm still employed by the state. I realised late that he was trying to to lure me to take a policy without knowing that. I called the unlimited customer care to complain, I was informed to hold for a senior personnel for a very long time without anyone talking to me. I'm very angry, I believe that's not how they suppose to sell a product.
Helpful (0)
Replies (8)0
Replies (8)
The Unlimited's replyOfficial
19 Aug 2021, 19:18Hi Nicholas,
Thank you so much for raising this matter with us. Please accept our deepest apology for the unpleasant experience you`ve encountered with our co-worker. The last thing we`d want is for our valued customers to feel as if they're being forced to take out a policy when they're not ready to do so. We`d like the opportunity to investigate the matter as we're cer*****y not pleased with how you were treated. A member from our team will give you a call tomorrow morning to assist you.
Thank you so much for raising this matter with us. Please accept our deepest apology for the unpleasant experience you`ve encountered with our co-worker. The last thing we`d want is for our valued customers to feel as if they're being forced to take out a policy when they're not ready to do so. We`d like the opportunity to investigate the matter as we're cer*****y not pleased with how you were treated. A member from our team will give you a call tomorrow morning to assist you.
The Unlimited's reply19 Aug 2021, 19:18
Official
Hi Nicholas,
Thank you so much for raising this matter with us. Please accept our deepest apology for the unpleasant experience you`ve encountered with our co-worker. The last thing we`d want is for our valued customers to feel as if they're being forced to take out a policy when they're not ready to do so. We`d like the opportunity to investigate the matter as we're cer*****y not pleased with how you were treated. A member from our team will give you a call tomorrow morning to assist you.
Thank you so much for raising this matter with us. Please accept our deepest apology for the unpleasant experience you`ve encountered with our co-worker. The last thing we`d want is for our valued customers to feel as if they're being forced to take out a policy when they're not ready to do so. We`d like the opportunity to investigate the matter as we're cer*****y not pleased with how you were treated. A member from our team will give you a call tomorrow morning to assist you.
NK
Nicholas K's updateReviewer Update
19 Aug 2021, 20:32Thank you so much, I will await your call
NK
Nicholas K's update19 Aug 2021, 20:32
Reviewer Update
Thank you so much, I will await your call
The Unlimited's replyOfficial
20 Aug 2021, 14:47Hi Nicholas,
We trust that you`re doing well. Kindly note that we just tried to contact you to assist you and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call so that we can assist you.
We trust that you`re doing well. Kindly note that we just tried to contact you to assist you and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call so that we can assist you.
The Unlimited's reply20 Aug 2021, 14:47
Official
Hi Nicholas,
We trust that you`re doing well. Kindly note that we just tried to contact you to assist you and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call so that we can assist you.
We trust that you`re doing well. Kindly note that we just tried to contact you to assist you and unfortunately, we were unable to get through to you. Please tell us what time you’ll be available to take our call so that we can assist you.
NK
Nicholas K's updateReviewer Update
20 Aug 2021, 15:10I called you back and spoke to Therona, who promised me an investigation to my complaint. I will patiently wait for the outcome of the investigation. Thank you very much.
NK
Nicholas K's update20 Aug 2021, 15:10
Reviewer Update
I called you back and spoke to Therona, who promised me an investigation to my complaint. I will patiently wait for the outcome of the investigation. Thank you very much.
The Unlimited's replyOfficial
20 Aug 2021, 17:16Hi Nicohlas,
Thank you so much for making us aware that one of our team members assisted you today. Should you require any further help, please don`t hesitate to drop us a message below and we`ll be happy to contact you.
Thank you so much for making us aware that one of our team members assisted you today. Should you require any further help, please don`t hesitate to drop us a message below and we`ll be happy to contact you.
The Unlimited's reply20 Aug 2021, 17:16
Official
Hi Nicohlas,
Thank you so much for making us aware that one of our team members assisted you today. Should you require any further help, please don`t hesitate to drop us a message below and we`ll be happy to contact you.
Thank you so much for making us aware that one of our team members assisted you today. Should you require any further help, please don`t hesitate to drop us a message below and we`ll be happy to contact you.
NK
Nicholas K's updateReviewer Update
20 Aug 2021, 17:27Thank you, I will be very happy to here from you
NK
Nicholas K's update20 Aug 2021, 17:27
Reviewer Update
Thank you, I will be very happy to here from you
NK
Nicholas K's updateReviewer Update
23 Aug 2021, 19:11Thank you very much for attending to my concern and understanding that it was genuine, and not premeditated against the company. Special thanks to Ayanda who gave me constant feedback. Still awaiting further feedback, thank you very much.
NK
Nicholas K's update23 Aug 2021, 19:11
Reviewer Update
Thank you very much for attending to my concern and understanding that it was genuine, and not premeditated against the company. Special thanks to Ayanda who gave me constant feedback. Still awaiting further feedback, thank you very much.
The Unlimited's replyOfficial
23 Aug 2021, 20:06Hi Nicohlas,
Thank you for the positive feedback. . As soon as we`ve concluded the investigation, we`ll revert back to you with feedback.
Thank you for the positive feedback. . As soon as we`ve concluded the investigation, we`ll revert back to you with feedback.
The Unlimited's reply23 Aug 2021, 20:06
Official
Hi Nicohlas,
Thank you for the positive feedback. . As soon as we`ve concluded the investigation, we`ll revert back to you with feedback.
Thank you for the positive feedback. . As soon as we`ve concluded the investigation, we`ll revert back to you with feedback.