mN
makoto N

1 reviews | Active since Dec 2013

30 Nov 2015, 10:41

Complaint

On the 29th of nov @ 13:00 Made call to emergency line for road side assistance. 30 min later I got a call dat first road still looking for a tow truck to respond to my call.. an hour later I was called again by Wesley who said thy found a truck frm Alberton to respond mind you I was 30 k.m away . My question was im at brakpan y call alberton company to the scene which will cost me more on the extra k.m they will travel. After a lot of argument 3 hrs later a truck came through.<br> Why is it I get a bad service like dat Im nt getting value for my money. Why dnt thy keep the needs of their customers at heart meet my expectations im very disappointed as I had to go through a lot of emotional stress.

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Replies (1)
The Unlimited
The Unlimited's reply30 Nov 2015, 11:50
Official
Hello abss957,

Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us. After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards, Fred