EM
Esther M

1 reviews | Active since Sept 2018

05 Sept 2018, 13:02

complainer

the people from unlimited goes around cleaning company and contractors to open funeral plan for them, and when we open the policy they don't give the booklet first they explain everything to you and let you sign. the information that they are giving about covering every body it lies .when we go through the contract it doesn't say everything about what they have said ,they have deduct my money and when I cancel they don't want refund me because of their wrong information that they are giving ,and when I say im going to report them the guy says to me suet yourself the name of that guy is Ryan I thin his the manager

0
Replies (2)
The Unlimited
The Unlimited's reply05 Sept 2018, 16:47
Official

Hi Esther,

Thanks for bringing this to our attention. We are currently looking into this matter and we will provide you with feedback in the next 24 to 48 hours.

The Unlimited.

Shifting your life, together.

Best regards,

The Unlimited
The Unlimited's reply07 Sept 2018, 13:21
Official

Hi Esther,

Thanks for taking our call yesterday and for giving us the opportunity to investigate this further. We’re really sorry for the experience you’ve had with us and we thank you for bringing this to our attention, as it helps us improve our service. As requested, your AcciCash Plus policy has been cancelled. Unfortunately, there is no refund due to you as you have already reversed the debit order. If there’s anything we can do to help you with, please pop us a message below or give us a call on ***.

The Unlimited.

Shifting your life, together.

Best regards,