Claims process a shambles, Customer Satisfaction dismal - A total lack of responsibility

Right so where do I begin to explain my disappointment in the unlimited....

Let me start by bulleting your incompetence and lack of customer support and downright ethics

I was promised cover of R6000.00 for my monthly subscription of R149, this without my consent was reduced to R3000.00 I had a claim for paint which was rejected last year after much discussion I was just totally ignored and call was never followed up with I claimed for basic tear in the leather look at the below, and I have just received a call to say my claim was rejected

If this tear is not covered what is covered............... Look how small that is.

If this issue isnt resolved I am taking this up with my lawyer as the service I have received from your company is down right pathetic!

I then received the following email on the 3rd of Jan

Good day

Please note that I have escalated your matter to the ladies in CC from THE UNLIMITED.

Kind regards

I had to follow up on the 7th of Jan which I received no feedback on

It is now the 17 Feb and I still have no feedback ?

Honestly this is the worst customer experience I have ever experienced!!!!