Claiming is not possible

Been waiting for a list of service providers since the day I have signed up in Nov/Dec 2024, as it was said it will be whatsapp to me. I have called and requested for the service providers list in multiple calls over the past month. Today was the 4th time. I still have not received anything. (I have also no

Yesterday 18 March @10am I called and asked to submit a claim, they got my details all mixed up, my name and surname was correct, but all of a sudden I drove a whole different car. They (Jayden) wanted to keep me on the phone to correct my details, I said "no thanks, it is your responsibility to correct it, listen to your sales call". Jayden also said he will send my claim documents and list of providers and I will have it within 24 hours. Today I got a call from Chene, she said she will call me back as the line was bad, I was waiting and after about 5 min I called their customer care line to ask that Chene call me back as I was waiting on her call. Again I was told that they need to correct my details, once again "it is not my responsibility to go spend more time on the phone to fix your mistakes, go listen to your sales call".

Then I got a call from another person that wanted to upgrade me as "my policy is old". Let me remind you I took out this policy not even 4 months ago @R131 and to claim R2000. The current policy I had, I had to pay 3 payments before I can claim. Now all of a sudden with the upgrade I can claim immediately and the payment increases to @R200 something amount and I can claim R4000.

When the sales call was made, some things were told to me and now The Unlimited wants to go change their policies on their own discretion the second I want to make a claim. I did not sign up to pay more or spend more time on the phone just to mention all my details for them to capture, once again. As requested today, please send my policy documents and my list of service providers.

Also please do not ask me again for what area I require a list as you could have captured these details for the umpteenth time in all of the calls made to you on my cellphone number. Currently it is a mission to claim with no documents being sent, and a upgrade required. I have even requested for a refund for the 3 payments as they cannot assist me with my current details. I will provide you with my ID and that is it. Please see this as urgent as you are wasting paying customer's time and have not made any effort in the past two days to assist me. Once again I want to make a claim without any further hassles or calls as today was already over 25min spend on calls with no resolution. You are welcome to email me with my documents for me to make a claim.