TN
Thomas N
1 reviews | Active since Nov 2021
16 Nov 2021, 14:39
Claiming for Scratch repaire
Dear Sir I wish to share the experience which I have encountered with The Unlimited Car Scratch Insurance. I joined this Company in February 2021, my car got scratches during July 2021, I called them several times to claim for scratch repair my 2007 Volvo S60 and they send me a link for me to send them the Pictures, which I did after that I called them to confirm if they did receive the pictures. However, they confirmed and said that they received the pictures but they are not clear, thereafter they requested me to take pictures normally and send them I did, then they kept quiet. On Tuesday, 16 November 2021 I called them to cancel my Policy.
Regards Thomas Nefolobodwe
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
16 Nov 2021, 18:31Hi Thomas,
We genuinely appreciate all the details you've included in your review, and we’ve taken note of everything you wrote. It has always been our aim to provide the best service to our customers and we’re genuinely sorry that you didn’t receive the service that you deserved. While this is not the norm for our team, we’re not going to make excuses as we understand how unpleasant it was to be in such a situation. Even though you’ve left our family, it’s important for us that we have a chat with you regarding your claim. We attempted to contact you this afternoon, however, we failed to reach you. Please may you provide us with a convenient time to contact you between the hours of 08:00AM and 5:00PM tomorrow.
We genuinely appreciate all the details you've included in your review, and we’ve taken note of everything you wrote. It has always been our aim to provide the best service to our customers and we’re genuinely sorry that you didn’t receive the service that you deserved. While this is not the norm for our team, we’re not going to make excuses as we understand how unpleasant it was to be in such a situation. Even though you’ve left our family, it’s important for us that we have a chat with you regarding your claim. We attempted to contact you this afternoon, however, we failed to reach you. Please may you provide us with a convenient time to contact you between the hours of 08:00AM and 5:00PM tomorrow.
The Unlimited's reply16 Nov 2021, 18:31
Official
Hi Thomas,
We genuinely appreciate all the details you've included in your review, and we’ve taken note of everything you wrote. It has always been our aim to provide the best service to our customers and we’re genuinely sorry that you didn’t receive the service that you deserved. While this is not the norm for our team, we’re not going to make excuses as we understand how unpleasant it was to be in such a situation. Even though you’ve left our family, it’s important for us that we have a chat with you regarding your claim. We attempted to contact you this afternoon, however, we failed to reach you. Please may you provide us with a convenient time to contact you between the hours of 08:00AM and 5:00PM tomorrow.
We genuinely appreciate all the details you've included in your review, and we’ve taken note of everything you wrote. It has always been our aim to provide the best service to our customers and we’re genuinely sorry that you didn’t receive the service that you deserved. While this is not the norm for our team, we’re not going to make excuses as we understand how unpleasant it was to be in such a situation. Even though you’ve left our family, it’s important for us that we have a chat with you regarding your claim. We attempted to contact you this afternoon, however, we failed to reach you. Please may you provide us with a convenient time to contact you between the hours of 08:00AM and 5:00PM tomorrow.
TN
Thomas N's updateReviewer Update
17 Nov 2021, 15:29Please call me on Thursday, 18 November 2021 from 08:00 am to 12:00 pm.
TN
Thomas N's update17 Nov 2021, 15:29
Reviewer Update
Please call me on Thursday, 18 November 2021 from 08:00 am to 12:00 pm.
The Unlimited's replyOfficial
17 Nov 2021, 16:08Hi Thomas,
Thank you for reverting back to us. We'll contact you tomorrow at 12PM as you've requested.
Thank you for reverting back to us. We'll contact you tomorrow at 12PM as you've requested.
The Unlimited's reply17 Nov 2021, 16:08
Official
Hi Thomas,
Thank you for reverting back to us. We'll contact you tomorrow at 12PM as you've requested.
Thank you for reverting back to us. We'll contact you tomorrow at 12PM as you've requested.