SH
Sinethemba H
1 reviews | Active since Apr 2019
03 Apr 2019, 10:04
Claim result
My sister is having a policy with them and now we lost our big brother on the 9th of March 2019. We notify them of the situation, they send my sister claim forms that need to fiiled a treating medical doctor. Ofcourse she did took to the hospital where she have to pay an amount of R400 for the information which their agent didn't explain to my sister at the point of sale, as she never received any doc for the policy. Then now they are playing hide and seek. The worse part they even deduct the premium for March minus deceased premium. and now they talking about incomplete details which they even fail to point. Please help
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
03 Apr 2019, 11:24Hi Sinethemba H,
We're sorry to hear about your brother’s passing and understand how hard it is to lose a loved one. We're very concerned to hear about the experience you've had with us. We will give you a call shortly.
We're sorry to hear about your brother’s passing and understand how hard it is to lose a loved one. We're very concerned to hear about the experience you've had with us. We will give you a call shortly.
The Unlimited's reply03 Apr 2019, 11:24
Official
Hi Sinethemba H,
We're sorry to hear about your brother’s passing and understand how hard it is to lose a loved one. We're very concerned to hear about the experience you've had with us. We will give you a call shortly.
We're sorry to hear about your brother’s passing and understand how hard it is to lose a loved one. We're very concerned to hear about the experience you've had with us. We will give you a call shortly.
The Unlimited's replyOfficial
03 Apr 2019, 12:26Hi Sinethemba H, Thanks for taking our call today and for giving the opportunity to explain our claims process. As explained, we still need the medical questionnaire including the doctors details and we can only begin assessment for the claim once we receive the required document. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply03 Apr 2019, 12:26
Official
Hi Sinethemba H, Thanks for taking our call today and for giving the opportunity to explain our claims process. As explained, we still need the medical questionnaire including the doctors details and we can only begin assessment for the claim once we receive the required document. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.