BN
Bonga N

1 reviews | Active since Jan 2019

24 Jan 2019, 17:30

Claim Rejection

On the 21 January 2019 my claim was rejected by The Unlimited Auto Elite because the was striping and Assembling involved on the Quotation for fixing and respraying a dent on my car.

Worst of all on the 31 May 2018 my car was fixed by the same panel beater and striping and assembling was included and the claim was done with no issues. How do you expect a rare bumper to be resprayed without removing it from the Car? My claim was also within the R3000 limit given. The company also claims that my car had rust on my rare bumper.. How can a car have rust on a plastic bumper?

I think the company is trying by all means not the pay.

The Company has the most *********** staff especially Melody Symons who i believe is a Team Leader/Manager, She since promised to get back to me and not even a courtesy call from her or her Manager .

0
Replies (3)
The Unlimited
The Unlimited's reply24 Jan 2019, 20:20
Official
Hi Bonga, 

Thanks for bringing this matter to our attention. We would like an opportunity to look into this matter. Please inbox us your contact details and we will give you a call tomorrow morning.

The Unlimited
The Unlimited's reply25 Jan 2019, 10:00
Official
 Hi Bonga, 

We’ve been trying to contact you this morning and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call. 
The Unlimited
The Unlimited's reply25 Jan 2019, 16:01
Official
 Hi Bonga, Thanks for taking our call this morning and for giving us the opportunity to look into your query. We can now confirm that your claim has been approved and your authorization letter has been emailed to you. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.