VA
Vincent A
1 reviews | Active since Oct 2014
02 Dec 2020, 11:54
Claim refusal joke!
Absolutely disgusting! My late mother was a loyal paying client for quite some time. Just recently tragedy struck and she passed away. The claims process is an absolute joke. I feel that something like a death benefit policy should have a beneficiary as a standard but not with The Unlimited. I think its important to mention these things to clients before selling the policy. I tried to claim and was given such a run around. They require a letter of authority which in South Africa is extremely difficult to obtain. In order to get that I need divorce decrees etc. Almost impossible to obtain because the divorce was settled in the 80's. I feel that it was easy for them to take her money but now when its time to pay they refuse. Its a laugh. For that low amount of money it should be made simpler. We have funeral expenses to cover and in this time of need they refuse. I will be going to every possible media outlet to expose these white collar *********. South africa needs to know that The Unlimited is not what they seem. I am going to make it my life's mission to expose these "fine print" issues. The world needs to know.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
02 Dec 2020, 18:36Hi Vincent,
Thank you for taking our call today and giving us the opportunity to take you through our claims process. Our deepest condolences go out to you and your family. We understand your frustration, however, it's mandatory that you send us the required documents so that we're able to fully assess the claim. Once again, we truly apologize for the inconvenience caused.
Thank you for taking our call today and giving us the opportunity to take you through our claims process. Our deepest condolences go out to you and your family. We understand your frustration, however, it's mandatory that you send us the required documents so that we're able to fully assess the claim. Once again, we truly apologize for the inconvenience caused.
The Unlimited's reply02 Dec 2020, 18:36
Official
Hi Vincent,
Thank you for taking our call today and giving us the opportunity to take you through our claims process. Our deepest condolences go out to you and your family. We understand your frustration, however, it's mandatory that you send us the required documents so that we're able to fully assess the claim. Once again, we truly apologize for the inconvenience caused.
Thank you for taking our call today and giving us the opportunity to take you through our claims process. Our deepest condolences go out to you and your family. We understand your frustration, however, it's mandatory that you send us the required documents so that we're able to fully assess the claim. Once again, we truly apologize for the inconvenience caused.
VA
Vincent A's updateReviewer Update
02 Dec 2020, 19:40As I explained to your call centre agent. This is far from over. I am not going to rest until your establishment is brought to book. I feel that you guys have found a legal loophole and are exploiting it, I'm sure bearing a grin while doing so. I understand rules and the law better than most as I work for a law firm but know what you are doing is not right! Patrons should be walked through the fine print before any sales agreement is entered. I will go as far as requesting call logs to hear for myself if this was disclosed to my mother so please understand I am going to dig until I get answers. You guys demand a letter of authority knowing full and well what a process it is to obtain. First of all the masters office is requiring a divorce decree, for petes sake my parents got divorced in the 1980's, how am I supposed to know which court they got divorced in????? I need to know where they got divorced in order to obtain the decree. This is an absurd process.... first of all what kind of of an outfit offers a death benefit but no beneficiary???? Its an absolute joke. I understand that you require the letter of authority so please explain to me how am I to obtain it???? I am not frustrated I'm furious! I have obtained my late father's death certificate and marriage certificate in hopes that the masters office will accept that but if they don't please be advised that I am already preparing to go to every possible media outlet to inform South africa of what you guys are doing. The country needs to be made aware that without a letter of authority your claim is worthless.... at least consumers can make an educated decision before being juked by your sales people. I can guarantee you that had my dear mother known that this would be happening she would have never signed with you guys! Any self respecting individual would not sign had they known the claims process would be such an arduous task. When someone is dealing with funeral arrangements the last thing they need is to be given the run around to obtain funds. I am an investigator by trade and a good one at that, I will get my answers and sooner than you think. Your call center agents don't even communicate with each other. Check your logs.... please be advised I am seeking legal action to ensure compensation. This is not the last time you hear from me.
VA
Vincent A's update02 Dec 2020, 19:40
Reviewer Update
As I explained to your call centre agent. This is far from over. I am not going to rest until your establishment is brought to book. I feel that you guys have found a legal loophole and are exploiting it, I'm sure bearing a grin while doing so. I understand rules and the law better than most as I work for a law firm but know what you are doing is not right! Patrons should be walked through the fine print before any sales agreement is entered. I will go as far as requesting call logs to hear for myself if this was disclosed to my mother so please understand I am going to dig until I get answers. You guys demand a letter of authority knowing full and well what a process it is to obtain. First of all the masters office is requiring a divorce decree, for petes sake my parents got divorced in the 1980's, how am I supposed to know which court they got divorced in????? I need to know where they got divorced in order to obtain the decree. This is an absurd process.... first of all what kind of of an outfit offers a death benefit but no beneficiary???? Its an absolute joke. I understand that you require the letter of authority so please explain to me how am I to obtain it???? I am not frustrated I'm furious! I have obtained my late father's death certificate and marriage certificate in hopes that the masters office will accept that but if they don't please be advised that I am already preparing to go to every possible media outlet to inform South africa of what you guys are doing. The country needs to be made aware that without a letter of authority your claim is worthless.... at least consumers can make an educated decision before being juked by your sales people. I can guarantee you that had my dear mother known that this would be happening she would have never signed with you guys! Any self respecting individual would not sign had they known the claims process would be such an arduous task. When someone is dealing with funeral arrangements the last thing they need is to be given the run around to obtain funds. I am an investigator by trade and a good one at that, I will get my answers and sooner than you think. Your call center agents don't even communicate with each other. Check your logs.... please be advised I am seeking legal action to ensure compensation. This is not the last time you hear from me.
The Unlimited's replyOfficial
03 Dec 2020, 19:03 Hi Vincent,
Thank you so much for taking our call once again today. We understand how frustrated you are with your claims process, however, as we've already advised you, your claim can't be finalised without all the required documents. As we informed you over the phone, we've also queried this matter with our own legal department and they've advised us that it simply can't move forward without your Letter of Authority. Please may you try again to obtain it. We will be reaching out to you early next week to see if you've made any progress on it and how we can assist you further.
Thank you so much for taking our call once again today. We understand how frustrated you are with your claims process, however, as we've already advised you, your claim can't be finalised without all the required documents. As we informed you over the phone, we've also queried this matter with our own legal department and they've advised us that it simply can't move forward without your Letter of Authority. Please may you try again to obtain it. We will be reaching out to you early next week to see if you've made any progress on it and how we can assist you further.
The Unlimited's reply03 Dec 2020, 19:03
Official
Hi Vincent,
Thank you so much for taking our call once again today. We understand how frustrated you are with your claims process, however, as we've already advised you, your claim can't be finalised without all the required documents. As we informed you over the phone, we've also queried this matter with our own legal department and they've advised us that it simply can't move forward without your Letter of Authority. Please may you try again to obtain it. We will be reaching out to you early next week to see if you've made any progress on it and how we can assist you further.
Thank you so much for taking our call once again today. We understand how frustrated you are with your claims process, however, as we've already advised you, your claim can't be finalised without all the required documents. As we informed you over the phone, we've also queried this matter with our own legal department and they've advised us that it simply can't move forward without your Letter of Authority. Please may you try again to obtain it. We will be reaching out to you early next week to see if you've made any progress on it and how we can assist you further.