SH
Sinethemba H
1 reviews | Active since Apr 2019
09 Apr 2019, 09:14
Claim problem
Since I lodge a review on this page they call back promising to sort out the matter, talking about the assessors and staff. remember it was last week when I lodge a review we have to call them today because they don't bother to come back to us. They only telling us today that they are waiting for the final authorization. Don't know whether this final authorization means that they will process the claim or not.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
09 Apr 2019, 16:36Hi Sinethemba H, Thanks for taking our call today. We’re really sorry to hear about the experience you’ve had with us. Your claim is still under assessment and we will provide you with feedback before close of business tomorrow.
The Unlimited's reply09 Apr 2019, 16:36
Official
Hi Sinethemba H, Thanks for taking our call today. We’re really sorry to hear about the experience you’ve had with us. Your claim is still under assessment and we will provide you with feedback before close of business tomorrow.
SH
Sinethemba H's updateReviewer Update
09 Apr 2019, 16:56Guyz really!!! How long does it take to process a claim because its been weeks. Hurting part you never bother to update us with anything. Since last week you' ve been assessing. You never send policy docs so that we can understand this stages that you are taking now. But I can see you are being underwrite by Santam and Centriq, maybe they should interfere in this matter. But I will wait until tomorrow before I can speak to Obudsmans, maybe they will be happy to hear about this.
SH
Sinethemba H's update09 Apr 2019, 16:56
Reviewer Update
Guyz really!!! How long does it take to process a claim because its been weeks. Hurting part you never bother to update us with anything. Since last week you' ve been assessing. You never send policy docs so that we can understand this stages that you are taking now. But I can see you are being underwrite by Santam and Centriq, maybe they should interfere in this matter. But I will wait until tomorrow before I can speak to Obudsmans, maybe they will be happy to hear about this.
The Unlimited's replyOfficial
10 Apr 2019, 09:35 Hi Sinethemba H, We've contacted the policyholder and she was provided with the outcome for her claim. If there’s anything else we can help you, please pop us a message below or give us a call on ***.
The Unlimited's reply10 Apr 2019, 09:35
Official
Hi Sinethemba H, We've contacted the policyholder and she was provided with the outcome for her claim. If there’s anything else we can help you, please pop us a message below or give us a call on ***.