DS
Dorkas S
1 reviews | Active since Feb 2012
27 Feb 2024, 20:51
Claim pending since last year
Claim documents were submitted last year and I followed up several times only to be asked the same questions or information but with no results. They are so quick to debit my account monthly but there's no haste in service delivery or customer service 😞
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
28 Feb 2024, 08:27Hi Dorkas.
We're truly sorry to hear that your claims experience hasn't been good. Our team is here to help resolve this matter. A specialist from our team will get in touch with you today to assist you.
We're truly sorry to hear that your claims experience hasn't been good. Our team is here to help resolve this matter. A specialist from our team will get in touch with you today to assist you.
The Unlimited's reply28 Feb 2024, 08:27
Official
Hi Dorkas.
We're truly sorry to hear that your claims experience hasn't been good. Our team is here to help resolve this matter. A specialist from our team will get in touch with you today to assist you.
We're truly sorry to hear that your claims experience hasn't been good. Our team is here to help resolve this matter. A specialist from our team will get in touch with you today to assist you.
The Unlimited's replyOfficial
28 Feb 2024, 16:29Hi Dorkas.
Thank you for taking our call today. As soon as you've sent the outstanding documents, we'll be able to assist you further.
Thank you for taking our call today. As soon as you've sent the outstanding documents, we'll be able to assist you further.
The Unlimited's reply28 Feb 2024, 16:29
Official
Hi Dorkas.
Thank you for taking our call today. As soon as you've sent the outstanding documents, we'll be able to assist you further.
Thank you for taking our call today. As soon as you've sent the outstanding documents, we'll be able to assist you further.
DS
Dorkas S's updateReviewer Update
11 Mar 2024, 09:45Good day
Today I received an email that my claim was rejected due to rust and peeling. Wow! Last year I reversed into a pole which caused damages to my bumper and because the claim took forever the paint started peeling. Now I'm told sorry we don't cover peeling paint. What about the damages to the bumper???!!!
Today I received an email that my claim was rejected due to rust and peeling. Wow! Last year I reversed into a pole which caused damages to my bumper and because the claim took forever the paint started peeling. Now I'm told sorry we don't cover peeling paint. What about the damages to the bumper???!!!
DS
Dorkas S's update11 Mar 2024, 09:45
Reviewer Update
Good day
Today I received an email that my claim was rejected due to rust and peeling. Wow! Last year I reversed into a pole which caused damages to my bumper and because the claim took forever the paint started peeling. Now I'm told sorry we don't cover peeling paint. What about the damages to the bumper???!!!
Today I received an email that my claim was rejected due to rust and peeling. Wow! Last year I reversed into a pole which caused damages to my bumper and because the claim took forever the paint started peeling. Now I'm told sorry we don't cover peeling paint. What about the damages to the bumper???!!!
The Unlimited's replyOfficial
11 Mar 2024, 10:35 Hi Dorkas.
Thank you for taking our call today and for allowing us to take you through your claim. As soon as you send us the new quote, we'll be able to assist you further.
Thank you for taking our call today and for allowing us to take you through your claim. As soon as you send us the new quote, we'll be able to assist you further.
The Unlimited's reply11 Mar 2024, 10:35
Official
Hi Dorkas.
Thank you for taking our call today and for allowing us to take you through your claim. As soon as you send us the new quote, we'll be able to assist you further.
Thank you for taking our call today and for allowing us to take you through your claim. As soon as you send us the new quote, we'll be able to assist you further.
DS
Dorkas S's updateReviewer Update
11 Mar 2024, 10:37There's no new quote, the quote sent is for the bumper repairs.
DS
Dorkas S's update11 Mar 2024, 10:37
Reviewer Update
There's no new quote, the quote sent is for the bumper repairs.
DS
Dorkas S's updateReviewer Update
11 Mar 2024, 11:03Please note that you did not call me but I actually called you in an attempt to clarify things. Also the quote that was obtained and submitted last year already specified that it's for bumper repairs, blending as well as the removal and assembling of the bumper. So it's obvious that the repairs is not merely for peeling paint. Now you are telling me to obtain another quote because the focus is only on the peeling paint and not on the actual damages. I have emailed a clearer picture earlier.
DS
Dorkas S's update11 Mar 2024, 11:03
Reviewer Update
Please note that you did not call me but I actually called you in an attempt to clarify things. Also the quote that was obtained and submitted last year already specified that it's for bumper repairs, blending as well as the removal and assembling of the bumper. So it's obvious that the repairs is not merely for peeling paint. Now you are telling me to obtain another quote because the focus is only on the peeling paint and not on the actual damages. I have emailed a clearer picture earlier.
The Unlimited's replyOfficial
11 Mar 2024, 13:03 Hi Dorkas.
A claims specialist has communicated with you and explained the claims process.
A claims specialist has communicated with you and explained the claims process.
The Unlimited's reply11 Mar 2024, 13:03
Official
Hi Dorkas.
A claims specialist has communicated with you and explained the claims process.
A claims specialist has communicated with you and explained the claims process.