KM
Kally M
1 reviews | Active since Jul 2021
31 Jul 2021, 07:19
Claim on funeral policy
I have more than 5 years paying policy then my father past away on the 03/07/21 I submitted all documents on the 13/07/21 they sent me this message on the 29/07/21 Hi Just to keep you updated on your claim ref RDF192128/1, we are still working on it! You will receive feedback shortly today. I'm still waiting every time I call they say my claim is still under assessment ?
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
31 Jul 2021, 11:06Hi Kally,
Thank you so much for raising this matter with us. We'd like to extend our heartfelt sympathies for your father`s passing. Always remember that the ones we love are never gone, they live within our hearts. We wish peace and comfort for you and your loved ones at this difficult time. At The Unlimited, customer satisfaction is something that we take very seriously, and we’re hurt to hear that you didn’t experience the best service. Please accept our sincere apology for the unpleasant claiming experience you`re having with us. We`d like the opportunity to investigate the matter. A member from our claims department will give you a call first thing Monday to update you on your claim.
Thank you so much for raising this matter with us. We'd like to extend our heartfelt sympathies for your father`s passing. Always remember that the ones we love are never gone, they live within our hearts. We wish peace and comfort for you and your loved ones at this difficult time. At The Unlimited, customer satisfaction is something that we take very seriously, and we’re hurt to hear that you didn’t experience the best service. Please accept our sincere apology for the unpleasant claiming experience you`re having with us. We`d like the opportunity to investigate the matter. A member from our claims department will give you a call first thing Monday to update you on your claim.
The Unlimited's reply31 Jul 2021, 11:06
Official
Hi Kally,
Thank you so much for raising this matter with us. We'd like to extend our heartfelt sympathies for your father`s passing. Always remember that the ones we love are never gone, they live within our hearts. We wish peace and comfort for you and your loved ones at this difficult time. At The Unlimited, customer satisfaction is something that we take very seriously, and we’re hurt to hear that you didn’t experience the best service. Please accept our sincere apology for the unpleasant claiming experience you`re having with us. We`d like the opportunity to investigate the matter. A member from our claims department will give you a call first thing Monday to update you on your claim.
Thank you so much for raising this matter with us. We'd like to extend our heartfelt sympathies for your father`s passing. Always remember that the ones we love are never gone, they live within our hearts. We wish peace and comfort for you and your loved ones at this difficult time. At The Unlimited, customer satisfaction is something that we take very seriously, and we’re hurt to hear that you didn’t experience the best service. Please accept our sincere apology for the unpleasant claiming experience you`re having with us. We`d like the opportunity to investigate the matter. A member from our claims department will give you a call first thing Monday to update you on your claim.
The Unlimited's replyOfficial
02 Aug 2021, 10:23Hi Kally,
Thank you so much for taking our call today. Kindly note that your claim is under it`s final assessment and we`ll revert back to you in the next 24-48 working hours with the final out come. We`d like to thank you for your patience and understanding.
Thank you so much for taking our call today. Kindly note that your claim is under it`s final assessment and we`ll revert back to you in the next 24-48 working hours with the final out come. We`d like to thank you for your patience and understanding.
The Unlimited's reply02 Aug 2021, 10:23
Official
Hi Kally,
Thank you so much for taking our call today. Kindly note that your claim is under it`s final assessment and we`ll revert back to you in the next 24-48 working hours with the final out come. We`d like to thank you for your patience and understanding.
Thank you so much for taking our call today. Kindly note that your claim is under it`s final assessment and we`ll revert back to you in the next 24-48 working hours with the final out come. We`d like to thank you for your patience and understanding.
The Unlimited's replyOfficial
04 Aug 2021, 12:05Hi Kally ,
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. As soon you have the details of the dependants that you`d like to add on to your policy, please don`t hesitate to pop us a message below. Alternatively, you may call us on ***so that we can assist you with your request. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. As soon you have the details of the dependants that you`d like to add on to your policy, please don`t hesitate to pop us a message below. Alternatively, you may call us on ***so that we can assist you with your request. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
The Unlimited's reply04 Aug 2021, 12:05
Official
Hi Kally ,
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. As soon you have the details of the dependants that you`d like to add on to your policy, please don`t hesitate to pop us a message below. Alternatively, you may call us on ***so that we can assist you with your request. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. As soon you have the details of the dependants that you`d like to add on to your policy, please don`t hesitate to pop us a message below. Alternatively, you may call us on ***so that we can assist you with your request. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.